The Business of Passenger Experience
Loyalty program changes are a fact of life. And, more often than not, the changes are not so great for program members. At a minimum the users who "optimize" best are negatively affected as those…
Looking for some quality misinformation about the current state of the inflight connectivity market? A recent marketing video from Inmarsat is a great place to start. Particularly if truth in advertising isn't really your thing.…
Alaska Airlines wants more control over the end-user pricing of its inflight connectivity product. As part of the company's decision to upgrade the fleet to Gogo's 2Ku satellite-based inflight wifi solution it will also change…
It worked, exactly as advertised. That was the main takeaway from last week's media demo flight of the new SAS high-speed inflight internet service on the carrier's single-aisle fleet. The event targeted mostly Scandinavian journalists,…
Tired of waiting for the United Polaris Lounge to open at LAX? Or maybe you just demand the ultimate in privacy during the airport experience. For those willing to pay the LAX Private Suites terminal…
Norwegian wants more data for quickly analyzing aircraft operations. Its current process for getting that performance data off its 737NG fleet relies heavily on manual efforts, reducing flexibility and responsiveness. Thanks to the webFB Wireless…
Southwest Airlines' plans to grow in to the Hawaiian islands are no secret, but they're also not the only destinations further afield the company is considering. In today's annual meeting CEO Gary Kelly spoke briefly…
Space-based air traffic monitoring company Aireon is set to begin making payments to Iridium following a financial boost announced today. NATS, the UK's air traffic control organization and Aireon customer stumped up $69 million for…
Dulles may finally see some real traffic growth from United Airlines. The carrier announced schedule changes today for the Fall 2018 season that will see the Newark hub transition to focus more on local (O/D)…
The tease of inflight wifi connectivity from Spirit Airlines finally is fulfilled. The carrier announced today it will fit its entire fleet with Ka-band satellite-based connectivity in partnership with Thales FlytLIVE. The first aircraft installs…