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Mark Cheyney

SLAs suck: Seeking a service specification shift

10 November 2022 By Seth Miller 1 Comment

WiFi sign on the passenger service unit in an airplane cabin

“Our providers say they’re meeting our contracted service level agreement (SLA), but our customers say the performance isn’t there. Something doesn’t add up.” What are inflight connectivity SLAs measuring, and can they be used to hold suppliers accountable? Or should they be dispensed with completely?

This story is about: APEXEXPO, APEXEXPO22, IFC, IFEC, in flight, in-flight connectivity, in-flight internet, in-flight wifi, inflight connectivity, inflight wifi, Intelsat, Jeff Sare, Jonathan Hofeller, Mark Cheyney, SpaceX, Starlink Filed Under: IFEC

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