Our passengers travel with different purposes and expectations. We want them to be able to spend their time on board exactly as they need – productively, staying in touch with loved ones, or in complete relaxation.
– Izabela Leszczyńska, Director, Product Development and Customer Experience Office, LOT Polish Airlines
LOT offers two paid service levels on board, a $7 option for chat/messaging services and a $29 tier for streaming and browsing. Complimentary access is provided for business class passengers as well as some elite status tiers in the Miles & More loyalty program. This is not quite the “diverse range of packages [that] allows passengers to flexibly tailor the service to their needs…” described in the press release, but at least there are options.
A query to Viasat to confirm the new technology deployment remains pending at time of publication.
Two more of LOT’s 787s are expected to be retrofit by the end of April 2026. SP-LRF is currently in Rzeszow; it is unclear if it is undergoing a full retrofit or a smaller maintenance program. The carrier has 15 total 787s in its fleet currently. All are expected to eventually receive the Wi-Fi kit installation.
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Seth Miller has over a decade of experience covering the airline industry. With a strong focus on passenger experience, Seth also has deep knowledge of inflight connectivity and loyalty programs. He is widely respected as an unbiased commentator on the aviation industry.
He is frequently consulted on innovations in passenger experience by airlines and technology providers.
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