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Beyond

Looking Beyond NPS as a customer satisfaction metric

3 October 2022 By Seth Miller Leave a Comment

A sample view of Beyond's proprietary Actual Promoter Score (APS) dashboard

Is there a smarter way to analyze online sentiments to address customer issues? Beyond believes its Acutal Promoter Score can replace the long-trustd NPS as a key metric for airlines.

This story is about: Beyond, customer service, social media, WAF22, World Aviation Festival Filed Under: Airplanes and Airports

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