Is there a smarter way to analyze online sentiments to address customer issues? Beyond believes its Acutal Promoter Score can replace the long-trustd NPS as a key metric for airlines.
Need to get in touch with JetBlue’s customer service team? Skip the phone call and open the airline’s app. Thanks to its partnership with customer service technology company Gladly, JetBlue now offers a fully integrated support chat option in its iOS mobile application. Android integration will go live in the coming weeks.