The US Department of Transportation published initial guidance for passenger rights rules similar to those in Europe and Canada, promising cash compensation for some delays, plus other customer care benefits.
EU261
Airlines get a break on coronavirus EC261 comp, looking for more
Airlines received a sliver of good news on Wednesday when the European Commission agreed that cancellations related to the COVID-19 coronavirus should be considered “extraordinary” circumstances within the context of EC261 rules. Still, they expressed concerns that the relief doesn’t go far enough.
Canada to issue air traveler protections, compensation guidelines
Airline passengers in Canada will soon have some basic rights codified by the Canadian Transportation Agency. But don’t get too excited about the potential for payouts on your next delayed flight. While that is possible in some circumstances the CTA’s approach ensures that airlines are protected from paying under a wide range of conditions.