What happens when gigabits of capacity goes offline? Passengers and inflight connectivity providers alike are about to find out. Intelsat 29e, the first of the Epic Ku-band High Throughput Satellites, suffered a fuel leak on 7 April 2019, followed by a second issue on 9 April. The satellite is in “safe mode” meaning all customer-facing services are disabled as the operator seeks to address the problems. This represents a significant hit to Ku-band capacity over the Americas and the North Atlantic Ocean.
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