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KLM’s bot play: Automating Social Media

Welcome to the airline chat bot future. KLM will now handle some of the 30,000 weekly conversations it has on social media channels through fully automated bots. The company hopes that the artificial intelligence-driven bot…

Basic Economy goes global on Delta

Passengers across the globe will be paying more for less by the end of 2018 if Delta Air Lines has its way. The company confirmed today in an investor analyst briefing that its Basic Economy…