Chalk up another win for Quvia, the leading player in inflight internet system performance monitoring. LATAM confirmed its deployment of the Quvia platform1, enabling an independent, real-time view of in-flight connectivity (IFC) performance and passenger Quality of Experience (QoE) across its connected fleets.
We want onboard connectivity to better meet our passengers’ needs. Working with Quvia will give us greater insight into Wi-Fi performance, help us identify opportunities for improvement, and inform our decisions as we continue to enhance the travel experience.
– Jaime Swett Cornejo, Director of Cabin Interior & IFEC, LATAM Airlines
The Quvia platform combines application-level passenger QoE data with network performance details to reflect how passengers experience the inflight connectivity environment. This allows airlines to identify issues, track performance and make informed connectivity decisions.
Read more: Measuring more than Megabits: Inflight internet monitors take the spotlight
The system also provides real-time insights across specific flights, aircraft types, routes, and other parameters. This independent layer of intelligence helps inform airline decisions as the connected cabin experience evolves.
LATAM currently flies with a mix of systems from Viasat (long-haul) and SES (single-aisle) on its fleet.
As IFC evolves, airlines have an opportunity to take greater control of the in-flight digital experience. That starts with an independent view of what passengers are actually experiencing in the cabin… adding the intelligence to make better decisions today and more flexibility in how its IFC environment evolves over time. – Mike Moeller, SVP of Aviation, Quvia
The LATAM announcement comes just two weeks after a similar contract was confirmed with ANA. These two newly announced airlines are part of Quvia’s dominant position in the market, covering airlines across the globe. While not all the deals are public, sources suggest more than 5,000 aircraft are now flying with Quvia’s monitoring on board, with Air Canada, JetBlue, and Delta Air Lines as publicly confirmed customers. And there’s more to come, including previously announced plans for an expanded role in the IFC space from JetBlue as it brings its new LEO-based systems online, theoretically in 2027.
- Presumably this is the Quvia Pulse product, or at least what was previously known as that. Product names (and the company name) shift over time, but Pulse still seems to be the main monitoring platform from Quvia/Neuron/Espace Networks. ↩︎
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