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refunds

Jilted travelers get aggressive in seeking airline refund enforcement from the DOT

17 June 2020 By Seth Miller 19 Comments

Do the rules even matter when there is no enforcement action? For many travelers the answer appears to be a resounding “no” as they seek refunds from flights cancelled over the past few months. A few are now pursuing alternate channels, however, and starting to see some wins.

This story is about: Air Canada, Air Transat, Canada, COVID-19, Department of Transportation, DoT, refunds, Sunwing, United Airlines Filed Under: Airplanes and Airports

Cancelled flights, vouchers and the airline cash flow crunch

1 April 2020 By Seth Miller 8 Comments

Tens of thousands of cancelled flights. Millions of impacted travelers. Billions of dollars in limbo. And airlines are doing everything they can – including ignoring laws – to keep the money.

This story is about: COVID-19, IATA, refunds, vouchers Filed Under: Airplanes and Airports

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