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refunds

LATAM fined $1 million for COVID refund delays

22 May 2023 By Seth Miller Leave a Comment

South American airline LATAM faces a $1 million fine from the US Department of Transportation for failure to refund passengers in a timeline manner after cancelling flights during the early days of the COVID-19 pandemic.

This story is about: bankruptcy, COVID-19, Department of Transportation, DoT, fine, LATAM, lawsuit, refunds Filed Under: Airplanes and Airports

DOT proposes major change to airline refund rules

3 August 2022 By Seth Miller 2 Comments

A departure board at Boston's Logan International Airport. Passengers on those canceled flights could soon be treated differently thanks to proposed DOT rules.

The US Department of Transportation is proposing significant changes to how and when passengers are due refunds for canceled or changed travel plans. Under a Notice of Proposed Rule Making (NPRM) issued this week the Department would require full refunds when an airline cancels or significantly changes a flight, regardless of reason.

This story is about: Department of Transportation, DoT, refunds, regulations Filed Under: Airplanes and Airports

Air Canada fined $2 million in DOT settlement

22 November 2021 By Seth Miller 5 Comments

Air Canada's 737 MAX; image courtesy of the airline

Air Canada and the US Department of Transportation agreed to a $4.5 million fine related to the airline’s failure to provide timely refunds to passengers after cancelling flights in the height of the COVID-19 pandemic.

This story is about: Air Canada, COVID-19, Department of Transportation, DoT, lawsuit, refunds Filed Under: Airplanes and Airports

Does an airline owe refunds for broken in-flight wifi?

8 October 2021 By Seth Miller 2 Comments

Does an airline owe passengers a refund if their in-flight wifi doesn’t deliver? Currently that answer is murky. And at least one connectivity provider objects to language used in US Department of Transportation efforts to enact some consumer protection rules around their services.

This story is about: ancillary, ancillary fees, ancillary revenue, Department of Transportation, DoT, IFC, IFEC, in flight, in-flight connectivity, in-flight internet, inflight connectivity, PAC, Panasonic, Panasonic Avionics, Panasonic Avionics Corporation, refunds Filed Under: IFEC

Air Canada fights back, disputes $25 million DOT fine

30 June 2021 By Seth Miller 3 Comments

An Air Canada A220-300 with the 2Ku antenna installed. (Image via Air Canada)

A year ago, as passengers started pressing Air Canada for refunds against cancelled flights, the airline fought back. Now, in the wake of a proposed $25 million penalty for its actions, the carrier is repeating those positions directly to the US Department of Transportation.

This story is about: Air Canada, COVID-19, Department of Transportation, DoT, refunds Filed Under: Airplanes and Airports

US DOT seeks major penalty for Air Canada’s no refund policy

15 June 2021 By Seth Miller 4 Comments

An Air Canada 787-9 departing Vancouver; image courtesy of the airline

It took more than a year, but the US Department of Transportation is ready to pursue regulatory actions against Air Canada. Citing a lack of progress in resolving the issue through an agreed consent order assessing a civil penalty, the DOT filed a formal complaint against the airline, seeking more the $25 million in damages.

This story is about: Air Canada, Department of Transportation, DoT, lawsuit, refunds Filed Under: Airplanes and Airports

Air Canada refunds (finally) coming with government bail-out

13 April 2021 By Seth Miller 2 Comments

After more than a year of waiting, tens of thousands of Air Canada customers are poised to finally receive COVID-related refunds. The carrier agreed to convert outstanding credits to proper refunds as part of a C$5.8 billion financial aid package funded by the Canadian government.

This story is about: Air Canada, bailout, Canada, COVID-19, refunds Filed Under: Airplanes and Airports

Canada plans aviation bailout, so long as passengers get refunds

8 November 2020 By Seth Miller 1 Comment

Canada is on the cusp of pushing serious funds into its aviation industry, a move necessary to keep the planes moving as COVID-19 continues to suppress demand in the country. But Minister of Transport Marc Garneau added a caveat to the plan, one that could make passengers even happier than the airlines: Refunds must be issued for canceled flights.

This story is about: Air Canada, Canada, COVID-19, PaxEx, refunds, Transport Canada, WestJet Filed Under: Airplanes and Airports

Air Canada fights back on refund demands, disputes DOT authority

29 June 2020 By Seth Miller 55 Comments

An Air Canada 787-9 departing Vancouver; image courtesy of the airline

Facing dozens of customer complaints to the US Department of Transportation, Air Canada is fighting back. While the carrier has only filed one response publicly so far the contents suggest that passengers may well come up short in their efforts to get their money back. Not only does the airline intend to not provide refunds to passengers on flights it canceled, but it now also suggests that the DOT should not and can not regulate such policies.

This story is about: Air Canada, Canada, COVID-19, Department of Transportation, DoT, fares, refunds Filed Under: Airplanes and Airports

Jilted travelers get aggressive in seeking airline refund enforcement from the DOT

17 June 2020 By Seth Miller 19 Comments

Do the rules even matter when there is no enforcement action? For many travelers the answer appears to be a resounding “no” as they seek refunds from flights cancelled over the past few months. A few are now pursuing alternate channels, however, and starting to see some wins.

This story is about: Air Canada, Air Transat, Canada, COVID-19, Department of Transportation, DoT, refunds, Sunwing, United Airlines Filed Under: Airplanes and Airports

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