United Airlines customers have been wondering about the state of the on-board wifi system for quite a while now. The carrier was the last major in the United States to commit to a fleet-wide connectivity plan and, even since that commitment, they’ve appeared somewhat slow on the deployment front. There are many reasons for the […]
United Airlines
United does Investor Day and manages to not really say much
‘Tis the season for airline investor day conferences. These are events where the airlines present to representatives from investment banks and more or less beg the banks to increase their price target for the airline’s stock. They do this by bringing a bunch of the executives together and putting together a slide deck and talks […]
Gate-to-gate wifi: Coming soon, but someone has to pay for it
Now that personal electronic device use is permitted gate-to-gate on the bulk of flights in the USA (and most of the rest should be on board soon) the question becomes what about gate-to-gate connectivity? When will travelers be able to use WiFi throughout their trip rather than only above 10,000 feet? Alas, the answer isn’t […]
United to slim(line) their 737 fleet
Remember a few months back when United announced that their Airbus narrow-body aircraft were getting new seats? Seems that the same change is now on tap for the Boeing half of the narrow-body fleet. The 737s are on tap to receive a similar slimline seat starting in 2014 according to sources inside the company. The […]
JetBlue receives FAA approval for in-flight wifi system
Late last Friday JetBlue‘s LiveTV subsidiary received word from the FAA that the Supplemental Type Certification (STC) for their new in-flight internet service was approved. This STC covers the carrier’s A320 fleet. The activation of this service has been a long time coming, but it now appears that JetBlue will be able to implement the […]
Comparing the players in the “Transcon Wars”
With all the moves recently (and there have been a lot, even before JetBlue‘s mini-suite unveiling yesterday) in the transcon premium cabin market I started thinking about just where the different airlines were in terms of competing with each other on various aspects of the service. The data I have here is compiled from a […]
JetBlue inches closer to in-flight Fly-Fi wifi service
JetBlue’s planned Fly-Fi in-flight internet service took another small step forward this week. The FCC issued a blanket approval to ViaSat, the provider of the satellite connectivity, permitting the operation of the uplink and control station which will manage the connectivity. The approval was expected, despite protest from competitor Row44, and is a necessary step […]
How competition is working in favor of the passenger experience on certain US domestic routes
There are plenty of tales lamenting the race to the bottom in amenities and service for passengers in the United States. But that is not the entire story. Indeed, there are some markets where competition amongst carriers is working to increase the options available to travellers. Not only are there more choices now in these markets, the offerings are getting better.
Elite Rewards from American Airlines: Compelling at every tier but not unique
Looking for some useful perks in an airline loyalty program above and beyond the normal elite tiers? American Airlines has a rather compelling offer out this year in the form of their 2013 Elite Rewards program (registration required!). The concept – extra perks earned at various milestones – is not a new one but the […]
United Airlines officially launches in-flight wifi service
After a soft launch just before the new year United Airlines has officially announced their in-flight wifi solution. The carrier has one 747 and two A319s currently flying with the Panasonic-provided solution and expects to have 300 aircraft fitted by the end of the year. The Ku-band satellite solution allows United to provide global connectivity […]