When it comes to inflight connectivity providers airlines hold few qualms about diversifying suppliers. That decision is made even easier when the airline controls the portal experience completely. For British Airways the newest long-haul aircraft in its fleet are taking advantage of that opportunity, shifting away from the Gogo 2Ku solution and bringing a new vendor on board.
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— Jonny Lutton (@JonnyLutton) June 29, 2020
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While the vendor selection matters for the airline passengers should not notice too much in the way of differences. There are contractual details related to bandwidth and performance that must be negotiated and considered, of course. But the end-user interface will be the same “.air” portal used by all the IAG affiliated airlines.
And that sort of split between the customers and the operations is a key facet in the overall IAG connectivity play. It allows moves like this one without (at least in theory) disrupting the passenger experience.
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