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customer service

Looking Beyond NPS as a customer satisfaction metric

3 October 2022 By Seth Miller Leave a Comment

A sample view of Beyond's proprietary Actual Promoter Score (APS) dashboard

Is there a smarter way to analyze online sentiments to address customer issues? Beyond believes its Acutal Promoter Score can replace the long-trustd NPS as a key metric for airlines.

This story is about: Beyond, customer service, social media, WAF22, World Aviation Festival Filed Under: Airplanes and Airports

JetBlue adds support chat to mobile apps

29 October 2019 By Seth Miller Leave a Comment

Need to get in touch with JetBlue’s customer service team? Skip the phone call and open the airline’s app. Thanks to its partnership with customer service technology company Gladly, JetBlue now offers a fully integrated support chat option in its iOS mobile application. Android integration will go live in the coming weeks.

This story is about: chat, customer service, Gladly, JetBlue, JetBlue Technology Ventures, mobile, mobile applications Filed Under: Ground Services

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