Looking to jump the security queues at the airport? Elite status with a loyalty program or premium cabin tickets can often do the trick. Bus riders in Boston will now join that group thanks to an innovative program introduces by Massport this month.
Ground Services
Paine Field’s new terminal opens with a top-notch passenger experience
The Seattle metropolitan area joined the ranks of multi-airport cities this week. Or Everett and Snohomish County got their first airport. Either way you look at it, the new commercial passenger terminal at Paine Field is open for business and it is an absolutely spectacular facility. Nearly everything about the new airport makes for a great […]
Five Star Select brings additional luxury options to American Airlines
Want to be treated extra special when flying? American Airlines’ newly expanded Five Star Select service adds Flagship Lounge Dining, private car transfers to the plane, and even Blade helicopter transfers between the airport and downtown locations. All for a price, of course.
United unveils Polaris Lounge in LA, announces two new United Clubs
United Airlines officially unveiled its newest Polaris Lounge today and used the opportunity to announce four other United Club updates, including two new locations.
Now more exclusive: Delta pares back SkyClub access
The balance between crowded airport lounges and the incremental revenue realized from selling access reached a tipping point for Delta Air Lines. Effective immediately the carrier no longer sells single visit passes. Annual membership costs will also increase in 2019.
United goes ultra-premium for LAX lounge option
Tired of waiting for the United Polaris Lounge to open at LAX? Or maybe you just demand the ultimate in privacy during the airport experience. For those willing to pay the price United now has an ultra-premium option available. And it is a hefty price to pay.
Biometrics: Real value or gimmicky crap?
Is the current biometrics push in aviation a gimmick or a real improvement for passengers and airlines alike? Likely a bit of both. Let’s look at two recent demonstrations of the technology to see how the benefits play out.
The man who could save New York’s airports
New York City is famous for its airports, and not in a good way. Can they be saved? That responsibility sits on the shoulders of Huntley Lawrence and after his first year as the Director of Aviation many hurdles remain.
Lufthansa ups its ground game, fights EasyJet inroads
Lufthansa’s Munich operation gets an upgrade for domestic passengers and the carrier faces new EasyJet competition in the domestic market. Can these changes deliver enough to help it keep customers loyal?
KLM’s bot play: Automating Social Media
KLM wants to improve response times on its social media engagements. AI-powered bots are the next step in that effort, with the company unleashing the services to engage with consumers unsupervised.