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Ground Services

Apps to boost US border crossing experience

20 September 2023 By Seth Miller Leave a Comment

Travelers entering the United States will soon have an expanded array of digital solutions to help smooth the border crossing experience, improving the travel experience for US citizens and foreign visitors alike.

This story is about: APEXEXPO, APEXEXPO23, CBP, Customs and Border Protection, FTEGlobal23, GlobalEXPO, GlobalEXPO23, immigration Filed Under: Ground Services

Spafax launches AdConnect targeted advertising marketplace

20 September 2023 By Seth Miller Leave a Comment

The newly released Spafax AdConnect marketplace aims to bridge the gap between airlines and advertisers in a way that addresses the unique challenges of air world.

This story is about: AdConnect, advertising, APEXEXPO, APEXEXPO23, FTEGlobal23, GlobalEXPO, GlobalEXPO23, IFE, IFEC, in-flight entertainment, inflight entertainment, Spafax Filed Under: Ground Services, IFEC

NetForecast launches QMap network monitoring for ground ops

19 September 2023 By Seth Miller Leave a Comment

Network performance on the ground might be even more important for airline operaions than in the air. QMap from NetForecast allows airlines to monitor and report, from an easy-to-deploy SaaS platform.

This story is about: APEXEXPO, APEXEXPO23, FTEGlobal23, GlobalEXPO, GlobalEXPO23, NetForecast, QMap, Rebecca Wetzel Filed Under: Ground Services

Boston Logan opens Terminal E expansion

17 August 2023 By Seth Miller Leave a Comment

The connector to the new gates at Logan Terminal E blends well into the legacy portion of the space

Just six years after its prior expansion, Boston’s Logan International Airport is growing once again. Terminal E now has an additional four gates, supporting the recovery of international air service in the region.

This story is about: BOS, Boston, Delta Air Lines, dining, Lounge, SkyClub Filed Under: Airplanes and Airports, Ground Services

American Airlines raises rates, supplements services for Admirals Clubs

10 July 2023 By Seth Miller 2 Comments

More complimentary booze will be on offer at Admirals Clubs starting this month, making it easier for some guests to justify the increased access costs

Passengers looking to escape the terminal in an American Airlines Admirals Club lounge will soon be asked to pay a bit more for the privilege, though the carrier is also adding some amenities inside to help soften the blow.

This story is about: AAdvantage, Admirals Club, American Airlines, co-brand, cobrand, credit card, credit cards, frequent flier, frequent flyer, Lounge Filed Under: Ground Services, Loyalty

Nourish proposes an inflight catering revolution

16 June 2023 By Seth Miller Leave a Comment

How can airlines offer a broad range of fresh food on board that passengers actually want, and even will pay for, while avoiding waste and the myriad challenges of airport catering services? Nourish, a UAE-based startup, believes it can solve that problem, bringing quality meals to travelers while also delivering a bit of incremental profit to airlines.

This story is about: ancillary, ancillary fees, ancillary revenue, catering, dining, FTE, FTEEMEA23, Future Travel Experience, in flight, Nourish, PaxEx, startups Filed Under: Ground Services

TagsForLife proposes RFID bag tags, without a barcode backup

15 June 2023 By Seth Miller Leave a Comment

Shabstec owner Shabbir Girach pitching the TagsForLife concept at Future Travel Experience EMEA 2023 in Dublin

Digital bag tags are not a new concept, but the hardware is expensive, mostly to support backwards compatibility with the legacy baggage sorting systems. Shabstec wants to solve the problem a different way, bringing its TagsForLife RFID-based bag tracking to the market with a unit cost under $10.

This story is about: bag tags, baggage tracking, BagTag, checked baggage, FTE, FTEEMEA23, Future Travel Experience, RFID, Shabstec, TagsForLife Filed Under: Ground Services

Alaska Airlines, American Airlines to deliver integrated app check-in option

25 May 2023 By Seth Miller 1 Comment

How do you keep passengers feeling at home when they’re traveling with a partner airline? Alaska Airlines and American Airlines will take a significant step forward on that front in the near future. The two airlines plan to allow flight check-in on mixed carrier bookings on either app, regardless of which operates the first segment.

This story is about: Alaska Airlines, alliances, American Airlines, ancillary, ancillary fees, ancillary revenue, apps, Charu Jain, FTEEMEA23, Future Travel Experience, oneworld Filed Under: Ground Services

WestJet mostly delivers a mostly premium experience from Schiphol

16 May 2023 By Jeremy Dwyer-Lindgren Leave a Comment

WestJet often offers affordable one way premium fares. But does the product measure up to the price??

This story is about: AMS, Amsterdam, business class, Collins Aerospace, IFE, IFEC, in flight, in-flight connectivity, in-flight entertainment, in-flight internet, in-flight wifi, inflight connectivity, inflight entertainment, inflight wifi, lie-flat beds, lounges, premium cabin, Schiphol, Super Diamond, trip report, WestJet Filed Under: Ground Services, IFEC, Product Reviews, Seats & Cabin

It’s the end of the kiosk as we know it, and Alaska Airlines feels fine

24 April 2023 By Seth Miller 2 Comments

The renewed Alaska Airlines airport lobby will still have plenty of kiosks, though they'll be wholly dedicated to printing bag tags, not other functions

Alaska Airlines was an early believer in the efficiency and advantages passenger kiosks could bring to the airport check-in lobby. Now the airline believes that era is over.

This story is about: Alaska Airlines, ancillary, ancillary fees, ancillary revenue, bag tags, BagTag, checked baggage, kiosk Filed Under: Ground Services

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