New York City is famous for its airports, and not in a good way. The city's three main airports – Newark, LaGuardia and JFK – handle north of 100 million passengers annually in facilities that…
KLM’s bot play: Automating Social Media
Welcome to the airline chat bot future. KLM will now handle some of the 30,000 weekly conversations it has on social media channels through fully automated bots. The company hopes that the artificial intelligence-driven bot…