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Ground Services

Air Canada, Transat merger approved, with notable conditions attached

12 February 2021 By Seth Miller 2 Comments

Air Canada and Air Transat received approval from the Canadian government this week to close on their merger, though not without some additional conditions covering slots, loyalty, lounges, and Quebec employment guarantees.

Filed Under: Airplanes and Airports, Ground Services, Loyalty

WestJet’s flagship Elevation Lounge set to open in Calgary

27 October 2020 By Seth Miller 1 Comment

After two years of planning and construction WestJet’s flagship lounge is set to open at Calgary International Airport. The Elevation Lounge offers a more than 9,300 square feet of space with panoramic views and Canadian-inspired details.

Filed Under: Ground Services

AirAsia, Vision-Box boost biometric boarding

23 October 2020 By Seth Miller Leave a Comment

AirAsia is pushing hard into biometrics, dramatically expanding its FACES contactless facial recognition system in partnership with Vision-Box.

Filed Under: Ground Services

AIX/WTCE 2021 takes a delay

9 October 2020 By Seth Miller Leave a Comment

Even as the aviation industry pushes harder and harder for passengers to return to the skies, the companies behind the scenes concede that recovery will be a long, slow path. The latest tell on that front is a decision to delay the Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo, typically hosted in early April. The new dats are 31 August to 2 September 2021.

Filed Under: Ground Services, IFEC, Seats & Cabin

American brings food back to the Admirals Clubs

6 August 2020 By Seth Miller Leave a Comment

Food is coming back to the American Airlines Admirals Club lounges. The carrier announced plans to resume the complimentary and paid options this month as part of its phased lounge reopening strategy.

Filed Under: Ground Services

United adds domestic lounge benefit for Global Services members

6 August 2020 By Seth Miller Leave a Comment

United’s top frequent fliers just scored a nice improvement to their travel experience. The company’s Global Services members will have access to United Club lounges when traveling on domestic itineraries starting in January 2021. The announcement is the latest play to secure the loyalty of the carrier’s high value customers.

Filed Under: Ground Services, Loyalty

Swanky cabins for space or safety: The Weekly Wrap

31 July 2020 By Seth Miller Leave a Comment

Swanky space cabins and safer airline cabins lead this week’s episode, while more options for buying blocked seats are reaching the market. Add some more nutritional food on board and this Weekly Wrap is ready to fly!

Filed Under: Ground Services, IFEC, PaxEx Update, Seats & Cabin

American Airlines adds AAdvantage redemption option for Five Star Service

29 July 2020 By Seth Miller Leave a Comment

Luxury car transfers are just a small part of the newly upgraded American Airlines Five Star Select premium offerings

How can you make the loyalty program more relevant for the travelers slowly returning to the skies over North America? Points and travel are not a compelling as they were last year, but American Airlines is hoping that its AAdvantage members will consider spending some of their account balance to gain a bit of extra comfort and privacy during their travel day through the Five Star Services program.

Filed Under: Ground Services, Loyalty

Slot swappin’ – How New York operations could shift for American Airlines and JetBlue

29 July 2020 By Seth Miller 7 Comments

When the deal was first announced JetBlue and American Airlines chose to keep quiet about potential slot swaps at New York City’s airports. With some time now passed, however, both sides are sharing more. And – pending regulatory approval – it is clear that they have big plans together.

Filed Under: Airplanes and Airports, Ground Services

Air Canada revamps services as Maple Leaf Lounges reopen

23 July 2020 By Seth Miller Leave a Comment

Frequent elecrtostatic cleaning is part of the new normal for Air Canada's Maple Leaf Lounges as they reopen beginning this week

The buffet is out while masks are in. Air Canada begins the reopening its Maple Leaf Lounges this week with a new set of rules and services for passengers.

Filed Under: Ground Services

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