The balance between crowded airport lounges and the incremental revenue realized from selling access reached a tipping point for Delta Air Lines. Effective immediately the carrier no longer sells single visit passes. Annual membership costs will also increase in 2019.
Tired of waiting for the United Polaris Lounge to open at LAX? Or maybe you just demand the ultimate in privacy during the airport experience. For those willing to pay the price United now has an ultra-premium option available. And it is a hefty price to pay.
Is the current biometrics push in aviation a gimmick or a real improvement for passengers and airlines alike? Likely a bit of both. Let’s look at two recent demonstrations of the technology to see how the benefits play out.
New York City is famous for its airports, and not in a good way. Can they be saved? That responsibility sits on the shoulders of Huntley Lawrence and after his first year as the Director of Aviation many hurdles remain.
Lufthansa’s Munich operation gets an upgrade for domestic passengers and the carrier faces new EasyJet competition in the domestic market. Can these changes deliver enough to help it keep customers loyal?
KLM wants to improve response times on its social media engagements. AI-powered bots are the next step in that effort, with the company unleashing the services to engage with consumers unsupervised.