We’ve seen airlines slash capacity. The skies are far less crowded than they were a couple months ago. Is it time now for more airports to consider similar moves?
Ground Services
Understanding design elements of the new LaGuardia Airport Terminal B
The new LaGuardia Terminal B is lovely. If you want to understand WHY it is that way no better place to go than the source, the principal design architect for the project. And his explanation is spectacular.
Airport lounges shutter as airlines slash capacity
The lounges are closing. Not every airline and not every location, but for the trickle of passengers still flying opportunities to duck into a private space in the terminal for a bit are starting to disappear.
JetBlue increases baggage and change fees
Raising fares is relatively hard for airlines. Raising fees, on the other hand, tends to work out reasonably well. JetBlue is about to find out just how well as it increases fees for checked baggage and phone-based customer support.
Delta highlights airport innovations for the future of travel in CES keynote
What does the future of travel look like? With the 2020 Consumer Electronics Show keynote stage at his disposal Delta Air Lines CEO Ed Bastian spent just over an hour on Tuesday morning going through what he sees as the next big things for the industry. And the company does have some very cool ideas in the pipeline, even if others highlighted in the presentation are less than new.
PaxEx Update: FTE Asia edition
AirAsia is (still) making big moves in the ASEAN region and digital bag tags are evolving to a level that might be useful soon. Plus some news on IFE/C going active and getting profitable. The 2019 Future Travel Experience Asia was a great show and these are just a few of the highlights.
JetBlue adds support chat to mobile apps
Need to get in touch with JetBlue’s customer service team? Skip the phone call and open the airline’s app. Thanks to its partnership with customer service technology company Gladly, JetBlue now offers a fully integrated support chat option in its iOS mobile application. Android integration will go live in the coming weeks.
Live from the CRJ550: PaxEx Update 25 Oct 2019
United’s newest aircraft type takes flight this week and the CRJ550 interior really is as special as the company has been hyping. Airbus orders and Boeing delays plus some fancy new wifi and upgraded airports on the horizon. Another busy PaxEx week.
Doha aims to complete new airport, copy Changi
More gates. More fancy art. A water feature and garden that look surprisingly familiar. These are just a few of the updates slated for Hamad International Airport in Doha as it seeks to complete its terminal build out.
Biometrics expand in Asia, Europe and the Middle East
Where will travelers find biometric systems next? As the technology continues to evolve and expand new airport implementations are coming online around the globe. Here are a trio of recent activations that span the range of services and values to passengers.