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mobile applications

United launches contactless payments for buy-on-board

28 October 2020 By Jason Rabinowitz 5 Comments

Buy-on-board snacks are coming back to United Airlines next month. But the company wants to ease customer concerns over payments, with a new contactless option being added.

This story is about: ancillary, ancillary fees, ancillary revenue, dining, mobile applications, United Airlines Filed Under: Seats & Cabin

United plans touchless bag tag kiosks

4 May 2020 By Seth Miller 1 Comment

United Airlines wants to make it even easier for travelers to print their own bag tags at check-in kiosks. A new option to be tested this month will allow passengers to complete the process without ever touching the machines.

This story is about: checked baggage, COVID-19, kiosk, mobile applications, United Airlines Filed Under: Airplanes and Airports, Ground Services

JetBlue adds support chat to mobile apps

29 October 2019 By Seth Miller Leave a Comment

Need to get in touch with JetBlue’s customer service team? Skip the phone call and open the airline’s app. Thanks to its partnership with customer service technology company Gladly, JetBlue now offers a fully integrated support chat option in its iOS mobile application. Android integration will go live in the coming weeks.

This story is about: chat, customer service, Gladly, JetBlue, JetBlue Technology Ventures, mobile, mobile applications Filed Under: Ground Services

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