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mobile

Mobile’s drive for a downtown airport, debt-free

11 November 2021 By Seth Miller Leave a Comment

Just how crazy is the idea to shift commercial flights from the out-of-town airport to the in-town option? When the airport authority for Mobile, Alabama first reached out to the FAA the agency did not really believe the city was serious.

This story is about: airports, BFM, MOB, mobile Filed Under: Airplanes and Airports

JetBlue adds support chat to mobile apps

29 October 2019 By Seth Miller Leave a Comment

Need to get in touch with JetBlue’s customer service team? Skip the phone call and open the airline’s app. Thanks to its partnership with customer service technology company Gladly, JetBlue now offers a fully integrated support chat option in its iOS mobile application. Android integration will go live in the coming weeks.

This story is about: chat, customer service, Gladly, JetBlue, JetBlue Technology Ventures, mobile, mobile applications Filed Under: Ground Services

Swoop: A marketing machine that happens to fly planes

18 September 2018 By Seth Miller Leave a Comment

Canadian upstart Swoop, the ULCC arm of WestJet, aims to succeed as an airline mostly by not really acting like an airline. Sure, there are airplanes and pilots and such, but CEO Steven Greenway is adamant that change come quickly. And he’s keen to dramatically upset the North American aviation market along the way.

This story is about: ancillary fees, Emirates, frequent flier, frequent flyer, Hotel, Hotels, loyalty, marketing, mobile, Ryanair, Swoop, WestJet Filed Under: Airplanes and Airports, Distribution, Loyalty

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