American brings food back to the Admirals Clubs

The self-service buffet is not part of the lounge experience any more, but food is coming back to the American Airlines Admirals Clubs. The carrier announced plans to resume the complimentary and paid options this month as part of its phased lounge reopening strategy.

When Admirals Club lounges began reopening in June, we made robust enhancements to reinforce the well-being of guests and team members who work in the lounges as part of our multi-tiered Clean Commitment strategy. Our guests tell us they’ve been eager for their menu favorites to return, and we are excited to bring those items back, all while following CDC guidelines and maintaining our commitment to providing a safe and clean service with care.

– Janelle Anderson, American’s Vice President of Global Marketing & Digital

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For the complimentary hot items such as oatmeal or macaroni & cheese the customization options return. Gloved and masked team members will prepare these items behind protective acrylic screens at a safe social distance and serve the hot menu items in disposable containers to reduce touchpoints between Admirals Club guests and team members. These offerings will resume from 12 August, though specific timing will vary by lounge and local regulations.

Paid food resumes on 19 August. A QR code on the menu will allow for quick ordering and processing of payment. Menus will vary by location, with a local focus. American suggests that deep dish pizza will be available for purchase in Chicago while Dallas will have a beef brisket sandwich, for example. All menus will feature vegetarian and gluten-free options.

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American’s new menu will be delivered while strictly following all CDC guidelines and safety protocols. Face coverings are required while guests are in the lounges, but can be removed to eat or drink. The carrier currently has 15 locations open and expects more to follow as demand returns.