Is the current biometrics push in aviation a gimmick or a real improvement for passengers and airlines alike? Likely a bit of both. Let’s look at two recent demonstrations of the technology to see how the benefits play out.
Ground Services
The man who could save New York’s airports
New York City is famous for its airports, and not in a good way. Can they be saved? That responsibility sits on the shoulders of Huntley Lawrence and after his first year as the Director of Aviation many hurdles remain.
Lufthansa ups its ground game, fights EasyJet inroads
Lufthansa’s Munich operation gets an upgrade for domestic passengers and the carrier faces new EasyJet competition in the domestic market. Can these changes deliver enough to help it keep customers loyal?
KLM’s bot play: Automating Social Media
KLM wants to improve response times on its social media engagements. AI-powered bots are the next step in that effort, with the company unleashing the services to engage with consumers unsupervised.