PaxEx.Aero

The Business of Passenger Experience

Global Eagle

Epic Troubles: Satellite failure slashes inflight wifi capacity

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What happens when gigabits of capacity goes offline? Passengers and inflight connectivity providers alike are about to find out. Intelsat 29e, the first of the Epic Ku-band High Throughput Satellites, suffered a fuel leak on 7 April 2019, followed by a second issue on 9 April. The satellite is in "safe mode" meaning all customer-facing services are disabled as the operator seeks to address the problems. This represents a significant hit to Ku-band capacity over the Americas and the North Atlantic Ocean.

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Further troubles for Jet Airways: Collapse appears likely

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India’s Jet Airways continues towards its demise as the days without new funding drag on. The latest news has critical services cut off and aircraft impounded. Optimism seems a bad choice at this point.

PaxEx Premium: India inflight internet intentions

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Where and when will inflight internet finally take flight in India. A pair of players – Inmarsat and Global Eagle – are leading the charge to deliver connected aircraft in the region. At the Aircraft Interiors Expo in Hamburg last week both vendors provided updates on their efforts, with neither appearing likely to fly in 2019.

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MAX grounding impact across the inflight connectivity market

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With the bulk of the global 737 MAX fleet grounded the impact to passengers is very real. Canceled flights, delays and rebookings will affect hundreds of thousands of travelers each day. Inflight connectivity providers will also be impacted as their systems are grounded.

Jet Airways restructures; is WiFi on the way?

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Can Jet Airways climb out of its financial funk to become the first Indian airline offering inflight wifi connectivity on board? Global Eagle is ready to execute, assuming the airline finds its fiscal footing.

PaxEx Premium: Finishing the job

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When one or two executives leave a company it doesn't usually make the news. When it is a handful all at once eyebrows start to raise. After last week's news of one such shake-up in the inflight entertainment and connectivity world, however, the company's CEO says this is simply business as usual, finishing up a restructuring started in 2018.

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Inflight Internet in India: An Opportunity Overview

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India is one of the fastest growing aviation markets in the world and, somewhat surprisingly, one of the least connected in flight. That will soon change, however, thanks to the recent publication of new government regulations. Indian aviation is about to get online in a big way.

PaxEx Premium: Executive Shuffle

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Work as a senior executive in the inflight entertainment and connectivity business can be a fragile position. As the companies in the space continue to come up short on consistent and stable profits the likelihood of a sudden shift remains very real. Reports in to PaxEx.Aero suggest that just such a shift is underway at one of the leading providers in this segment.

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PaxEx Premium: Mahata joins the IFC financing fray

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Is there a secret to better financing of inflight connectivity solutions? Indonesia's Mahata Aero Technology (MAT) is the latest to take that plunge, with an arrangement to cover the costs for Garuda and Citilink. The deal relies on partnerships with suppliers Lufthansa Systems, Lufthansa Technik and Inmarsat, along with what MAT Executive Director Iwan Setiawan describes as "a unique business model" that is proving successful in its preliminary state.

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Norwegian upgrades European wifi with a Freemium play

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Short on the heels of announcing its long-haul fleet is getting new and better inflight wifi service Norwegian is also upgrading the legacy installs with a new, faster offering, though higher speed options carry a charge.