Flyadeal CEO Steven Greenway sees plenty of opportunities for his LCC to innovate, even with a very basic service offering. Removing all the ancillary sales options is part of that plan.
KLM’s bot play: Automating Social Media
KLM wants to improve response times on its social media engagements. AI-powered bots are the next step in that effort, with the company unleashing the services to engage with consumers unsupervised.