The Business of Passenger Experience
It was one of the faster installations and activations for a new inflight connectivity customer. In under a year Indonesia's Citilink went from agreement to contract to installation to activation of its onboard WiFi solution, powered by Inmarsat's GX Aviation and managed by Mahata Aero Teknologi (MAT). Now that deal – and the associated installations on Garuda and Sriwijaya – appears dead.
LEO constellations are going to help revolutionize inflight connectivity, but they’re also very expensive and aviation cannot support the industry alone. Telesat scored a major investment from the Canadian government this week that helps ensure its 298 satellites will take flight.
When the government gets involved in any commercial transaction there are bound to be concerns for all parties involved. With two different UK agencies looking in to the proposed deal to take satellite operator Inmarsat private questions are sure to arise about the future of that deal. Fortunately, it appears that concessions and guarantees are in play rather than an outright collapse of the transaction.
The JetBlue A320 retrofit program is delayed. Again. But it is still expected to complete on time (a couple years later than initially planned), at the end of 2020. Blame Airbus this time around.
Good news for Global Eagle: The company announced this morning that it has extended its liquidity by $61mm over the next 18 months. But there is almost certainly a little more to the story.
United Airlines has new seating plans for its 787s, EgyptAir has a sleek looking new A220 and OneWeb has connectivity in space. Plus a big financial hit for Boeing and a soft-launch for IAG.
Is the move to free inflight WiFi inevitable? United Airlines seems to think so, with plans in the works to make it a reality. Exactly when and how much remain unclear, but in today’s investor earnings call the company indicated those plans as part of a brief update on the overall product quality.
Air New Zealand’s connected aircraft collection expanded to its 787 Dreamliner fleet this week. Aircraft ZK-NZF returned to commercial service after spending the month of June in the shop for the installation and certification of the kit. Like the rest of the carrier’s connected fleet the 787 is online via the GX Aviation satellite solution from Inmarsat.
Sweet new premium cabins and another step towards free wifi for passengers top the headlines for this week’s passenger experience news.
Emirates issued a press release touting inflight connectivity over the North Pole, which is interesting since none of the carrier’s aircraft can deliver that today and the service from Inmarsat’s GX Aviation network won’t exist until 2023. But perhaps there’s more involved in the story??
