The Business of Passenger Experience
More passengers are using Gogo's service but that doesn't translate into greater profits. Costs are also up and consumers may find themselves soon paying more as well.
Ever wonder what’s involved with the antenna hardware that delivers inflight internet connectivity to your plane? Join me in a conversation with Thinkom CTO Bill Millroy talking through some of the options.
Join me on board Gogo’s Jimmy Ray, a 737-500 used for testing the company’s latest and greatest in-flight internet service.
Passengers on SAS and Finnair will get internet service on European routes starting next year. Both carriers committed to service from ViaSat with installations beginning in mid-2017.
Travelers headed over China on Delta Air Lines will be able to remain online with Gogo’s in-flight internet service thanks to a license agreement reached with the Chinese government. British Airways and Air Canada passengers are likely to benefit, too, with connectivity installs on their fleets in the coming years.
In-flight internet is getting closer to “at home” performance levels. But what if you live at 1600 Pennsylvania Avenue? POTUS (and the rest of the US government fleet) just signed a new deal with ViaSat for an upgraded, hybrid system providing high-speed service nearly anywhere in the world.
American Airlines is switching up its in-flight internet setup, giving ViaSat a big win and dealing a blow to Gogo. As for passengers, still a lot more info needed to decide whether we win or lose.
In-flight connectivity is about more than just the passengers. Or, perhaps, more than just what the passengers see. A new book out from Gogo looks “under the covers” at the other side of the connectivity industry. And I’m proud to be one of the contributors to the effort.
High speed in-flight connectivity is coming to the Qantas domestic fleet thanks to a new partnership signed with ViaSat. Great news for passengers and also for the service provider which has been making plenty of noise lately with new customers coming on board.
Why a lawsuit over wifi? Because the response to a message didn’t come quickly enough. Amazing how such things can pivot so quickly.
