The Business of Passenger Experience
A surprise twist in the Hong Kong protests as Cathay CEO Rupert Hogg resigns. Plus RFID for bags, VR for passengers and new aircraft types launching service soon. A busy week with plenty to uncover in this edition of PaxEx Update!
Wondering where your checked bag is? Air France will soon have more and better data to help answer that question for passengers as the carrier commits to RFID tracking of bags beginning in 2020.
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