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Delta

Gate-to-gate wifi: Coming soon, but someone has to pay for it

9 November 2013 By Seth Miller 6 Comments

Now that personal electronic device use is permitted gate-to-gate on the bulk of flights in the USA (and most of the rest should be on board soon) the question becomes what about gate-to-gate connectivity? When will travelers be able to use WiFi throughout their trip rather than only above 10,000 feet? Alas, the answer isn’t […]

This story is about: American Airlines, Delta, in flight, in-flight internet, internet, JetBlue, PaxEx, Southwest Airline, United, United Airlines, US Airways, Virgin America Filed Under: IFEC

Bundles of unbundling

29 August 2013 By Seth Miller 9 Comments

The airlines have been quite vocal about the “value” they can provide to customers by unbundling services and making them available a la carte throughout the travel experience. It is better for the customer to pay only for what they use, right?? And then, not surprisingly, came the new bundles. Rather than the old bundles […]

This story is about: American, American Airlines, Delta, in-flight internet, PaxEx Filed Under: IFEC

Comparing the players in the “Transcon Wars”

6 August 2013 By Seth Miller 20 Comments

With all the moves recently (and there have been a lot, even before JetBlue‘s mini-suite unveiling yesterday) in the transcon premium cabin market I started thinking about just where the different airlines were in terms of competing with each other on various aspects of the service. The data I have here is compiled from a […]

This story is about: American, American Airlines, business class, Delta, economy class, first class, gogo, IFE, in-flight internet, JetBlue, Los Angeles, New York City, PaxEx, San Francisco, United, United Airlines, Virgin America Filed Under: IFEC

How competition is working in favor of the passenger experience on certain US domestic routes

7 May 2013 By Seth Miller Leave a Comment

There are plenty of tales lamenting the race to the bottom in amenities and service for passengers in the United States. But that is not the entire story. Indeed, there are some markets where competition amongst carriers is working to increase the options available to travellers. Not only are there more choices now in these markets, the offerings are getting better.

This story is about: American Airlines, business class, Delta, first class, gogo, IFE, IFEC, in-flight internet, PaxEx, United Airlines, Virgin America Filed Under: IFEC

Elite Rewards from American Airlines: Compelling at every tier but not unique

24 April 2013 By Seth Miller 6 Comments

Looking for some useful perks in an airline loyalty program above and beyond the normal elite tiers? American Airlines has a rather compelling offer out this year in the form of their 2013 Elite Rewards program (registration required!). The concept – extra perks earned at various milestones – is not a new one but the […]

This story is about: AAdvantage, airlines, American Airlines, Delta, elite status, frequent flier, frequent flyer, points, United, United Airlines Filed Under: IFEC, Loyalty

Qantas pulls the plug on in-flight internet; Etihad commits to fleet-wide connectivity

3 December 2012 By Seth Miller 10 Comments

Nine months after activating a satellite-based internet service on their A380 fleet flying between Australia and the United States Qantas shut down the service this past weekend. Apparently usage was not sufficient to justify the costs of operating the systems. In a statement the airline indicated that the usage rate was less than 5 percent over […]

This story is about: Australia, Delta, Etihad, gogo, in flight, internet, PaxEx, Qantas, United, United Airlines Filed Under: IFEC

Delta signs on with Gogo for international wifi service

28 June 2012 By Seth Miller 2 Comments

Delta has announced plans for expanding in-flight internet deployment to their international fleet, taking advantage of the satellite-based offering from Gogo. The implementation will begin in 2013 and should be complete on the company’s 150 wide-body aircraft by 2015. The implementation will leverage the recently announced Gogo partnership with AeroSat and their Ku-band satellite system. […]

This story is about: Delta, gogo, in flight, internet Filed Under: IFEC

Delta to lease AirTran 717s from Southwest

22 May 2012 By Seth Miller 9 Comments

When Southwest bought out AirTran they were quite up front about their desire to get rid of the 717s in their newly acquired fleet. Thanks to a new agreement between Delta and their pilot union, it seems like there is a deal on the table which will allow them to do precisely that. Assuming the […]

This story is about: AirTran, Delta, Flying, gogo, in flight, internet, merger, PaxEx, Southwest Airline Filed Under: IFEC

American Airlines announces updates to long-haul fleet

10 May 2012 By Seth Miller 2 Comments

American Airlines announced that they are moving forward with a retrofit of their long-haul fleet, updating the cabin interiors to improve the premium cabin experience. Mostly. The upgrades will expand the deployment of the new business class product, previously announced for the 777-300s which the company will begin receiving later this year. It will also mean […]

This story is about: American Airlines, bankruptcy, Delta, Flying, IFE, in flight, internet, oneworld, PaxEx, United, United Airlines, upgrade, US Air Filed Under: IFEC

American to launch streaming media service in-flight

6 May 2011 By Seth Miller 1 Comment

American Airlines announced this week that they are extending their partnership with in-flight internet provider Aircell, the company behind the gogo service. There are two main components to the announcement, one covering internet connectivity and the other addressing streaming media. On the internet front the company has committed to expanding their gogo deployment to cover more […]

This story is about: AirTran, American Airlines, Continental, Delta, internet, JetBlue, Southwest Airline, United, Virgin America Filed Under: IFEC

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