PaxEx.Aero

The Business of Passenger Experience

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Connecting another batch of MAX: flyDubai’s radomes spotted

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FlyDubai's 737 MAX aircraft feature the carrier's newest interior (including lie-flat beds in business class). Alas, as delivered from Boeing the passenger experience of these planes was incomplete as they did not carry an inflight wifi service on board. Sharp eyes will note that some of the planes are finally sporting radomes. That's good news for passengers and for the vendor delivering the connectivity service on board.

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Growing against flat rate contracts: Global Eagle’s plan

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Growth is all but assured in the inflight connectivity market. Global Eagle is among the operators seeking the upside potential in its its revenue base and margins. But the company takes a slightly different approach to generating service revenue compared to others.

Content is part of the plan. Premium services are part of the plan. Convergence of the entire passenger experience matters greatly. And Chief Commercial Officer Per Norén is confident that the approach can save the company money on the bandwidth side, deliver a better and more profitable offering for airlines and give passengers the content they really want.

Revenue per aircraft is flat right now, but the Norén has big ideas on how to change that. Everyone wins, assuming it all works.

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Counting connections and commitments

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Connectivity installations slow slightly over the summer, allowing an opportunity to take a big picture look at the industry and where the various players sit in terms of connected aircraft and future commitments. Compared to a year ago some players have shifted positions, even as the total committed count increases. The latter is definitely good news for all involved while the former is better for some than others.

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An asterisk on Gogo’s improving revenue numbers

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Gogo posted better than anticipated numbers for Q2 '18 this morning, giving the company's share price a nice boost in early morning trading, though it has since given back some of the gains. The business aviation segment continues to lead the company's fortunes but some glimmers of success in the commercial segments are showing, too. So long as American Airlines is excluded from all considerations.

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Inmarsat starts generating GX airtime revenue, seeks greater agility for growth

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Inmarsat reported its first half financial results this morning in London with one surprising bit of data: The GX commercial aviation service finally started generating airtime revenue is Q2 '18, more than a year after entering service on some commercial aircraft.

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Connectivity milestones aplenty

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Just how many aircraft carry inflight connectivity hardware? And which kit?? A pair of announcements this week gives greater insight into which kit is where and how the market is shifting, rapidly in some cases. Not that installation number 1000 matters more than number 999, of course. Yet somehow it does. Just a little.

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Which airline doesn’t hate its connectivity provider?

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When senior airline executives are willing to trash their vendors in public that's usually bad news for everyone involved. Welcome to the inflight connectivity world, where airlines are almost as unhappy as the passengers struggling to stay online in the sky. Alas, only part of that frustration is grounded in reality.

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