Who do you know that would call the proliferation of flat beds in business class “an unfortunate development?” Can’t think of anyone?
How competition is working in favor of the passenger experience on certain US domestic routes
There are plenty of tales lamenting the race to the bottom in amenities and service for passengers in the United States. But that is not the entire story. Indeed, there are some markets where competition amongst carriers is working to increase the options available to travellers. Not only are there more choices now in these markets, the offerings are getting better.
Elite Rewards from American Airlines: Compelling at every tier but not unique
Looking for some useful perks in an airline loyalty program above and beyond the normal elite tiers? American Airlines has a rather compelling offer out this year in the form of their 2013 Elite Rewards program (registration required!). The concept – extra perks earned at various milestones – is not a new one but the […]
United Airlines officially launches in-flight wifi service
After a soft launch just before the new year United Airlines has officially announced their in-flight wifi solution. The carrier has one 747 and two A319s currently flying with the Panasonic-provided solution and expects to have 300 aircraft fitted by the end of the year. The Ku-band satellite solution allows United to provide global connectivity […]
Has United’s Panasonic-based in-flight internet service gone live??
The fact that a few United Airlines Airbus A319 aircraft have the Panasonic in-flight internet kit installed is not much of a secret. The carrier has been reasonably open about the fact that the type is getting the gear installed these days. But there haven’t been any more details released. No word on exactly when the […]
Qantas pulls the plug on in-flight internet; Etihad commits to fleet-wide connectivity
Nine months after activating a satellite-based internet service on their A380 fleet flying between Australia and the United States Qantas shut down the service this past weekend. Apparently usage was not sufficient to justify the costs of operating the systems. In a statement the airline indicated that the usage rate was less than 5 percent over […]
Some notes from United’s open house with frequent flyers
Yes, getting to drive the deicing truck was the highlight of my visit to United Airlines last week. But that was on Thursday; Friday offered up the opportunity to meet with a number of executives from the company and ask pretty much any questions we wanted of them. Sure, not all the questions were answered […]
JetBlue’s new in-flight Wifi: Fast and Free*
It seems that things are still on schedule for the deployment of the satellite-based in-flight internet connectivity on JetBlue starting in early 2013. The company has ratcheted up their publicity about the product this week, focusing on two key factors they see as making a difference to customers: the service will be FAST and the […]
Upgrades coming to United’s p.s. in-flight internet
The seats aren’t the only thing getting upgraded as United Airlines refits the 757s in its p.s. fleet. That the 13 aircraft dedicated to flying between New York City‘s JFK airport and San Francisco or Los Angeles will be seeing new seats showing up in the coming months was previously announced, The upgrades to the […]
Get 15 minutes of free wifi on Alaska Airlines through August
Alaska Airlines and in-flight internet provider gogo have announced a promotion for passengers to receive 15 minutes of free connectivity in-flight on most of the carrier’s routes. The promotion is valid throughout August 2012 and covers flights on the west coast and in Alaska. The promotion covers all flights operating wholly within or between the […]