Facing dozens of customer complaints to the US Department of Transportation, Air Canada is fighting back. While the carrier has only filed one response publicly so far the contents suggest that passengers may well come up short in their efforts to get their money back. Not only does the airline intend to not provide refunds to passengers on flights it canceled, but it now also suggests that the DOT should not and can not regulate such policies.
Department of Transportation
Jilted travelers get aggressive in seeking airline refund enforcement from the DOT
Do the rules even matter when there is no enforcement action? For many travelers the answer appears to be a resounding “no” as they seek refunds from flights cancelled over the past few months. A few are now pursuing alternate channels, however, and starting to see some wins.
Allegiant driving passenger traffic recovery
Total air traffic numbers are down in Spring 2020. There is no doubt this is true. But some airports are suffering more than others. An examination of TSA Screening Throughput data shows the impact with greater detail, bringing some interesting patterns to light. And one airline, in particular, is shifting the balance of traffic across the USA.
US retaliates against China, blocking all flights
Nonstop service between the US and China will terminate later this month, ending 24 years of direct links between the countries. The move comes as the two governments escalate rhetoric on many fronts, covering trade, human rights and more.
DOT further relaxes airline CARES Act obligations
The US Department of Transportation (DOT) will offer airlines increased flexibility under their CARES Act obligations. But rather than choosing individual airports that will be exempt the DOT is now going to let the airlines select which stations will see service suspended.
Cape Air’s ugly April stats (and some possible good news for May)
Total flights down by 40%. Passenger count down by 90%. Load factor for the month of just 8%. Needless to say, Cape Air’s statistics for April 2020 are pretty awful, just like the rest of the aviation world. But the airline has some potential good news to consider as it looks to a slow summer and beyond.
Allegiant scores leniency from DOT in CARES Act obligations
Allegiant is a different sort of airline. It certainly is not a network carrier and only partially fits in the definitions typically ascribed to the ultra low cost carrier model. This presents a special set of challenges when it comes to meeting the minimum service obligations of the CARES Act. Fortunately the US Department of Transportation has seen fit to grant leniency to the carrier, though its obligations still remain significant.
DOT grants exemptions to Delta, Alaska Airlines, Hawaiian Airlines under CARES Act obligations
Flights to Hawaii will remain limited for the foreseeable future. The DOT will allow reductions between the mainland and the islands as it pays out billions to help keep airlines flying.
Stuck in the past, DOT botches its CARES Act implementation
Empty planes will be flying by the hundreds, spewing excess emissions and placing more airline employees at risk. But at least the DOT did not have to adjust its view of the industry to account for the new reality.
Who wants what? How the US airlines are responding with CARES Act funding on the line
With tens of billions of dollars in federal funding on the line the DOT’s rules about service obligations under the CARES Act could dramatically affect airlines’ cash flow in the coming months. The divide in views between the large and small players is impressively wide.