PaxEx.Aero

The Business of Passenger Experience

Global Eagle

Connecting another batch of MAX: flyDubai’s radomes spotted

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FlyDubai's 737 MAX aircraft feature the carrier's newest interior (including lie-flat beds in business class). Alas, as delivered from Boeing the passenger experience of these planes was incomplete as they did not carry an inflight wifi service on board. Sharp eyes will note that some of the planes are finally sporting radomes. That's good news for passengers and for the vendor delivering the connectivity service on board.

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Growing against flat rate contracts: Global Eagle’s plan

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Growth is all but assured in the inflight connectivity market. Global Eagle is among the operators seeking the upside potential in its its revenue base and margins. But the company takes a slightly different approach to generating service revenue compared to others.

Content is part of the plan. Premium services are part of the plan. Convergence of the entire passenger experience matters greatly. And Chief Commercial Officer Per Norén is confident that the approach can save the company money on the bandwidth side, deliver a better and more profitable offering for airlines and give passengers the content they really want.

Revenue per aircraft is flat right now, but the Norén has big ideas on how to change that. Everyone wins, assuming it all works.

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Counting connections and commitments

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Connectivity installations slow slightly over the summer, allowing an opportunity to take a big picture look at the industry and where the various players sit in terms of connected aircraft and future commitments. Compared to a year ago some players have shifted positions, even as the total committed count increases. The latter is definitely good news for all involved while the former is better for some than others.

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SpiceJet launches streaming IFE solution fleet-wide

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More than a year after committing to the platform SpiceJet rolled out its inflight entertainment offering today. The BYOD streaming solution, branded SpicEngage, offers, video content, games, reading options and more. Passengers access the system using their own mobile devices. The system, based on Lufthansa Systems’ BoardConnect platform is available fleet-wide, covering both 737 and Q400 aircraft.

Which airline doesn’t hate its connectivity provider?

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When senior airline executives are willing to trash their vendors in public that's usually bad news for everyone involved. Welcome to the inflight connectivity world, where airlines are almost as unhappy as the passengers struggling to stay online in the sky. Alas, only part of that frustration is grounded in reality.

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Inching ever closer to inflight WiFi over India

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We’re mere months away from seeing inflight internet take to the skies over India. Regulators approved the services, with a licensing scheme to be delivered in the next 90 days. Like many things in India it comes with a catch, but at least one airline is poised to activate as soon as the final details are realized.

Innovation rises again for Global Eagle

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Global Eagle is “back in the rapid innovation game.” That was the message delivered last month at Aircraft Interiors Expo (AIX) 2018 in Hamburg, Germany. And some of the IFE developments definitely fit that mold.

Big order wins, financial losses for Global Eagle’s 2017 year end

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There's arguably no better way to assuage investors after roporting significant losses for 2017 than to report multiple new orders to start 2018. For Global Eagle the balance is a tough one, but the 300+ new planes added to the connectivity backlog is a nice bit of news for incoming CEO Josh Marks to announce.

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New Chairman, CEO, funding for Global Eagle

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After taking nearly a year to unwind the complexity of its financials following a string of acquisitions Global Eagle is finally ready to move forward on executing its plan. Leadership and funding changes announced this week are a major step forward on that front.