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The Business of Passenger Experience

in-flight entertainment

PaxEx Premium: Inmarsat boosts GX revenue, cuts costs in Q3

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Inmarsat reported a jump in inflight connectivity revenue in Q3, continuing the activation and growth of its GX Aviation solution on aircraft around the world. The numbers suggest additional frames are finally generating revenue, a welcome advance for the company after the first such income was generated just last quarter. Inmarsat also disclosed that at least two recently announced customer wins remain as unsigned, lending credibility to claims that the deals are not yet final. The company also outlined additional details on how it expects the Panasonic partnership to grow.

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PaxEx Premium: Looking ahead to Global Eagle’s earnings

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Two stories should deliver a net boost for Global Eagle headed into Thursday's earnings release. They are not both good news (and one remains unconfirmed), but the positive outweighs the negative significantly.

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PaxEx Premium: Fiji Airways gets connected

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Fiji Airways is just weeks away from delivery of the carrier's first Boeing 737 MAX aircraft. With that delivery the airline joins the ranks of carriers delivering wifi connectivity in the sky. The aircraft carries the necessary hardware for inflight connectivity on board. Official details on the vendor remain unclear but we have a pretty good idea what's under the hump.

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A few firsts on Juneyao’s premier Dreamliner

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Adding a new type to an airline’s fleet is interesting in its own right. China’s Juneyao Airlines added the 787-9 Dreamliner last week and it is more significant than most similar expansions, both for passengers and China’s aviation industry growth.

Eurowings, Deutsche Telekom deliver free wifi on board

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Eurowings passengers can now connect to the internet for free in flight. But can a free tease deliver the revenue boost desired? Or will passengers remain averse to paying for internet in the sky?

Delta’s first A220 flights now on sale

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The first Delta Air Lines A220 flights are now loaded into the schedule and on sale for travelers. The carrier intends to base the fleet initially at New York City’s LaGuardia Airport and serve routes focused on business travelers, with Boston and Dallas-Fort Worth the first two destinations starting 31 January 2019. Over the summer of 2019 as the fleet grows the A220 will also serve Houston, Salt Lake City, Detroit, Minneapolis-St. Paul and JFK.

Finnair ends free trial, rolls out wifi charges

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Finnair’s new short-haul wifi solution, powered by Viasat, is no longer free. The carrier ended the introductory trial period for the service this week, bringing a split-tier performance and pricing model into play.

Now boarding: Bluetooth audio connections

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After years of insisting it would not fly two inflight entertainment companies delivered great news for travelers last week: Bluetooth headphones integration on inflight entertainment systems will be available to airlines very soon. Both Panasonic Avionics (PAC) and Zodiac Inflight demonstrated the solution at the recent APEX EXPO in Boston.

PaxEx Premium: Basic Connectivity, because passengers really do want it

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It was called "Kiteline" and it was going to revolutionize the inflight passenger experience. A light weight connectivity solution with visions of delivering core functionality, the Kiteline concept is now being emulated by Lufthansa Systems, Iridium, AirFi, fflya and more. And, unlike Kiteline's failure nearly a decade ago, these solutions are now (finally) taking flight.

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