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KLM’s bot play: Automating Social Media

Welcome to the airline chat bot future. KLM will now handle some of the 30,000 weekly conversations it has on social media channels through fully automated bots. The company hopes that the artificial intelligence-driven bot…

Basic Economy goes global on Delta

Passengers across the globe will be paying more for less by the end of 2018 if Delta Air Lines has its way. The company confirmed today in an investor analyst briefing that its Basic Economy…

Revenue-based loyalty? Ja! Miles and More is next

Miles and More is the latest loyalty scheme to announce a shift to revenue-based points earning. The program – including Lufthansa, Austrian, Brussels Airlines, Swiss, LOT, Adria & Croatia Airlines – is not making the…

Joon expands ahead of inaugural operations

The new French flying lifestyle is expanding. Joon, the Air France subsidiary that isn't really an airline targeting millennials regardless of how many times the company repeats that ridiculous marketing shtick, announced additional routes this…

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The center "throne" seat on Lufthansa's new 777X will feature tons of space, but no windows.

Details Emerge on Lufthansa’s new Business Class Seat

After last week's tease of the new Lufthansa business class seats the carrier formally announced more details of the offering today. Accompanying the news is additional details about the in-flight product that will complement the…