Lufthansa owes the US government $25,000. The penalty is being assessed after the carrier accidentally collected nearly $125,000 from US-based passengers in “taxes” that were not applicable on “non-revenue international tickets” (i.e. frequent flier rewards).
rewards
Too many award seats? Alaska Airlines says whoopsie!
Does a merger integration still count as wildly successful if it hurts revenues to the tune of 1.5% for 9ish months? Alaska Airlines’ PSS integration came off incredibly smoothly on the operations side, but the carrier missed on the loyalty side. And lots of frequent flyers got a ton of award seats as a result.
Loyalty program changes: AsiaMiles gets the messaging right
Change happens. Getting the messaging about those changes right is a rare win for loyalty programs and their members. AsiaMiles is in that rare group, announcing changes this week and owning both the good and bad that come from such.