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WAF23

Less Artificial, more Intelligence, please!

2 January 2024 By Seth Miller Leave a Comment

entrance to security area and an airport, with large letters indicating the gates

Even as airlines invest in so-called artificial intelligence-powered systems, they continue to demonstrate the troubles they have with implementing seemingly simple intelligence for their offerings

This story is about: AI, ancillary, ancillary fees, ancillary revenue, artificial intelligence, bundling, fare families, machine learning, Novia, unbundling, upgrades, WAF23, World Aviation Festival Filed Under: OpEd

SkyFive sees “wildly inconsistent” performance across inflight connectivity services

6 October 2023 By Seth Miller Leave a Comment

The tiny antenna of a SkyFive-powered Air-to-Ground network connection, installed on a jet

Which is the best inflight internet service flying today? SkyFive recently performed a series of measurements across Europe, benchmarking various systems. The results are, as expected, less than compelling.

This story is about: air-to-ground, Dirk Lindemeier, EAN, European Aviation Network, IFC, IFEC, in flight, in-flight connectivity, in-flight internet, in-flight wifi, inflight connectivity, inflight wifi, Inmarsat, Ka-band, Ku-band, QoE, QOS, Quality of Experience, Satellite, SkyFive, ViaSat, WAF23 Filed Under: IFEC

Air Canada’s 737 MAX fleet is (finally starting to get) online

4 October 2023 By Seth Miller Leave a Comment

Air Canada's 737 MAX in flight; soon to be fitted with Intelsat's 2Ku inflight internet solution

It has been a long and winding road, but the first Air Canada 737 MAX plane with an active inflight internet solution is now in service.

This story is about: 2Ku, 737 MAX, Air Canada, Dave Bijur, IFC, IFEC, in flight, in-flight connectivity, in-flight internet, in-flight wifi, inflight connectivity, inflight wifi, Intelsat, live television, live tv, Norman Haughton, Thales, Thales Inflyt, WAF23, World Aviation Festival Filed Under: IFEC, PremCat

Consumers really do pay to be loyal, and that’s good for them

27 September 2023 By Seth Miller 1 Comment

Not only are customers who buy an elite status match good for airline and hotel loyalty programs, they’re likely more profitable by many metrics than those who the programs previously attracted through free match or challenge programs.

This story is about: American Airlines, ancillary, ancillary fees, ancillary revenue, cobrand, credit card, credit cards, elite status, frequent flier, frequent flyer, Frontier, LATAM, loyalty, Mark Ross-Smith, WAF23 Filed Under: Loyalty

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