Airlines looking for more control over their inflight Wi-Fi now have a new option for the portal experience. Moment’s new solution offers airlines full control and a consistent passenger experience, regardless of their connectivity provider.
We are entering a new phase of onboard connectivity, where infrastructure alone is no longer a differentiator nor a competitive investment. The competitive edge lies in how airlines orchestrate the digital experience on top of it, turning connectivity into a platform for engagement, personalization, and growth.
– Tanguy Morel, CEO & co-founder of Moment
Moment’s ISP-agnostic approach enables airlines to standardize the branding and passenger experience. This is useful in every IFC implementation, but especially where airlines fly with multiple connectivity providers and aircraft types.
Travelers experience a consistent and recognizable interface customized for the airline’s identity. Unified access rules and service levels can be applied regardless of the underlying connectivity provider. Similarly, personalized offers can be delivered, tailored to route, cabin, or passenger profile.
Because they retain full control of the portal experience, airlines can also experiment and optimize more aggressively. They can test and refine offers dynamically, adapt experiences by segment or route, and use connectivity as a lever for revenue generation, customer engagement, and loyalty through flexible monetization models.
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Seth Miller has over a decade of experience covering the airline industry. With a strong focus on passenger experience, Seth also has deep knowledge of inflight connectivity and loyalty programs. He is widely respected as an unbiased commentator on the aviation industry.
He is frequently consulted on innovations in passenger experience by airlines and technology providers.
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