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The Business of Passenger Experience

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JAL launches unique experiences market, sullies it with NFT link

7 February 2024 By Seth Miller Leave a Comment

collage of NFT-based experiences

Airline-supported NFTs are back. And, once again, it is an absolutely useless bolt-on of unnecessary and inefficient technology to what could otherwise be a cool experience.

This story is about: blockchain, Japan, Japan Airlines, NFTs Filed Under: Airplanes and Airports

JetBlue appoints Marty St. George as President

7 February 2024 By Seth Miller Leave a Comment

JetlBlue A320 painted with the Boston Bruins livery

More change is coming to the JetBlue C-Suite. Marty St. George will assume the role of President, returning to the airline after five years away.

This story is about: ancillary revenue, JetBlue, Joanna Geraghty, Marty St. George Filed Under: Airplanes and Airports

Evolving inflight connectivity: Viasat takes on the art of passenger engagement

7 February 2024 By Seth Miller Leave a Comment

Viasat turned in another quarter of revenue growth, driven by mobility. Further growth will depend, among other things, on helping airlines better deliver the services to passengers.

This story is about: advertising, ancillary revenue, earnings call, Emirates, I-6, IFC, IFEC, in flight, in-flight connectivity, in-flight internet, in-flight wifi, inflight connectivity, inflight wifi, Inmarsat, Inmarsat Global, Ka, Ka-band, L-band, Satellite, Southwest Airlines, United Airlines, ViaSat, ViaSat-3 Filed Under: IFEC, PremCat

Global Airlines buys its first A380 – again

6 February 2024 By Seth Miller 2 Comments

Global Airlines' first A380 (image via Global Airlines)

You never get a second chance to make a first impression. But startup Global Airlines is taking a second chance to buy its first A380.

This story is about: A380, China Southern, Global Airlines, Hi Fly, James Asquith, Liam McKay, seating, seats Filed Under: Airplanes and Airports, Seats & Cabin

Intelsat celebrates arctic LEO/GEO testing with Utqiagvik visit

5 February 2024 By Seth Miller Leave a Comment

Intelsat's testbed CR7 on the ground in Utqiagvik during the LEO/GEO testing in December 2023

A visit to Alaska’s North Slope in mid-December gave Intelsat the opportunity to demonstrate the multi-orbit functionality of its new electronically steered antenna (ESA) terminal and multi-orbit connectivity strategy.

This story is about: Air Canada, Airbus, Alaska Airlines, American Airlines, Ball Aerospace, Dave Bijur, GEO, HBCplus, IFC, IFEC, in flight, in-flight connectivity, in-flight internet, in-flight wifi, inflight connectivity, inflight wifi, Intelsat, Ku, Ku-band, Ku3030, LEO, Low Earth Orbit, OneWeb, regional jet, Satellite, Sidewinder, Stellar Blu, ThinKom Filed Under: IFEC, PremCat

Southwest shifts seating supplier in interiors revamp

2 February 2024 By Seth Miller 3 Comments

PED holders and USB power are key features of the new Recaro seats to be installed on Southwest Airlines' 737 MAX planes from 2025

Southwest Airlines will fly with new seats from 2025, part of an aircraft interiors update for the company.

This story is about: Astronics, BL3710, Collins Aerospace, economy class, in-seat power, Mark Hiller, Recaro, seating, seats, Southwest Airlines, Tony Roach, USB, USB-C Filed Under: Seats & Cabin

Right for whom? Airlines shift SAF goals to easier – and far less effective – targets

1 February 2024 By Seth Miller 1 Comment

executives seated on stage, not saying too much

Faced with insufficient supply of SAFs that could actually help reduce emissions, airlines are turning to options that just make things worse for everyone.

This story is about: Dan Rutherford, emissions, ICCT, SAF, Scott Kirby, sustainable aviation fuel, United Airlines, Virgin Atlantic Filed Under: Airplanes and Airports, OpEd

Miles & More revamps status program

31 January 2024 By Seth Miller Leave a Comment

Miles & More's regional splits for defining what an intercontinental route is

The new Miles & More loyalty program promises an easier and more transparent approach to earning elite status. And maybe, mostly, gets close to that goal.

This story is about: Austrian Airlines, Brussels Airlines, elite status, Eurowings, Eurowings Discover, Executive Club, Flying Blue, frequent flier, frequent flyer, LOT, loyalty, Lufthansa, Lufthansa Group, Luxair, Miles and More, Swiss Filed Under: Loyalty

Gogo prevails over SmartSky again in preliminary injunction hearing

31 January 2024 By Seth Miller Leave a Comment

A map of the 150 tower locations across the United States for Gogo's 5G rollout

Gogo has, once again, avoided a preliminary injunction prohibiting it from selling its next generation inflight connectivity solution.

This story is about: air-to-ground, ATG, ATG-NG, AVANCE, AVANCE L5, BizAv, business aviation, gogo, Gogo 5G, IFC, IFEC, in flight, in-flight connectivity, in-flight internet, in-flight wifi, inflight connectivity, inflight wifi, Inmarsat Global, lawsuit, LEO, Low Earth Orbit, merger, Oakleigh Thorne, OneWeb, Satcom Direct, SmartSky, ViaSat Filed Under: IFEC, PremCat

AirFi LEO takes flight, lays out roadmap for expansion

31 January 2024 By Seth Miller Leave a Comment

industrial machine for installing components on circuit boards

After a few false starts the AirFi LEO inflight connectivity offering has entered service. Company executives confirm multiple airlines have deployed the hardware across more than a dozen planes, with a strong order backlog still to be filled.

This story is about: AirAsia, AirFi, AirFi LEO, Atlantic Airways, Avianca, BermudAir, Cayman Airways, Eastern Airlines, fflya, Global Crossing, IFC, IFEC, in flight, inflight connectivity, inflight wifi, Inmarsat Global, Iridium, Iridium NEXT, Job Heimerikx, Marco Dorjee, Surinam Airways, ViaSat Filed Under: IFEC, PremCat

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