Sweet new premium cabins and another step towards free wifi for passengers top the headlines for this week’s passenger experience news.
British Airways
Hackity hack, pay that back
Travel companies (along with nearly everyone else) have spent the past several years talking up how important and valuable the data they collect about passengers is. This week two of them saw huge penalties announced for failing to protect that data. Big rewards availalbe down the line, but big risks along the way.
Norwegian drops Vegas service. Again.
Norwegian will not fly its 787s from London to Las Vegas this winter. That is one of a dozen routes affected in the latest long-haul LCC shakeup.
IAG makes a MAX move in Paris
For roughly 30 hours this week the clouds of gloom and doom hung of Boeing’s chalet at Le Bourget. That all changed this afternoon with a major order for the manufacturer.
Making the best of a limited bandwidth situation
Flights mostly outside Inmarsat’s European Aviation Network (EAN) terrestrial network coverage area present a special challenge of service levels and expectations. Here’s how the company is handling them in at least one scenario.
British Airways launches “Club Suite” business class refresh
The newest business class cabin for British Airways launches this summer on the A350 and will include direct aisle access and mini doors for the “suites” on board.
Short-haul wifi pricing emerges for British Airways EAN service
Want to get online on a British Airways short-haul flight? The service is now in soft launch mode on a limited number of aircraft, with pricing and service tiers finally coming out. There is no free option, but the plans are reasonably priced for the services. For passengers happy to just text with friends and colleagues […]
Inmarsat, British Airways launch EAN connectivity in Europe
“Finally.” That’s the sentiment as the European Aviation Network (EAN) enters service for Inmarsat and British Airways. The soft launch this week is expected to lead to more than a hundred aircraft in service by mid-year.
British Airways picks 777X as 747 replacement
The Boeing 777X folding wingtip will see plenty of action in one of the world’s busiest airports. International Airlines Group, the parent company of British Airways, announced intentions today to purchase up to 42 777X airplanes, including 18 orders and 24 options.
Inmarsat moving EAN to Luxembourg amidst Brexit concerns
A critical component of Inmarsat’s European Aviation Network (EAN) is the grant of S-band spectrum from European regulators. Rather than risking the operation with Brexit the group will rehome the EAN subsidiary to Luxembourg.