Airlines often talk about “meeting consumers where they are” to help drive sales. Digital sales channels are changing the way those interactions occur and for some carriers the pace of that change is dramatis. Ethiopian Airlines recently took a significant step on this front, opening up new digital payments options in two key markets.
Hawaiian, JAL come up short on anti-trust immunity plans
Hawaiian and JAL had grand plans to coordinate their operations between Asia and Hawaii. The US DoT has other ideas. The ATI application was denied this week, citing insufficient benefit to passengers.
British Airways, Airbus helping to develop lighter premium cabin seats
Another UK-based, F1-inspired aircraft seating company?? It isn’t a formal business yet, but this consortium signed on a few big names this week, including British Airways and Airbus, to help develop new premium cabin offerings for airlines.
Shaking things up – PaxEx Update: 2019-09-27
A mega investment shakes up the aviation landscape in the Americas while biometrics continue to grow globally and a new type brings major improvements (and minor cuts) for a growing airline.
On board the new JetBlue A321neo
What’s it like to fly on JetBlue’s newest A321neo? Come along on board as I put it through the paces.
LATAM takes Delta’s cash, bails on American, Oneworld
A major shake-up is underway in the Americas as LATAM bails on its long time partner American Airlines in favor of a significant financial investment (and JV that is more likely to get through the courts) from Delta Air Lines.
SAS selects Thompson for A321LR business class
Lie-flat for long-haul. Even on its new, smaller planes, that’s the plan for SAS. Business class passengers will fly on the Thompson Vantage seat as the A321LR joins the carrier’s fleet starting early next year.
Goodbye GPUs, Hello PlusPoints: United revamps elite upgrade scheme
United Airlines is adjusting the way its top MileagePlus elite members will pay for upgrades. And, at least to start, none of the upgrade costs are increasing.
Hawaiian Airlines Basic Economy goes live; $30 increase to pax
The airline will insist that the move is about increasing options. But Hawaiian Airlines launched its Basic Economy fares in three markets today, resulting in a $30 fare increase to passengers.
Gogo sees a clear path to free WiFi on Delta
Often when someone says something is not about the money there’s little doubt that it is entirely about the money. When it comes to delivering free WiFi for all of its passengers, however, Delta Air Lines’ CEO Ed Bastian is probably telling the truth. It is not the cost of the service, but making sure the network can handle the dramatic uptick in demand. For Gogo CEO Oakleigh Thorne the reality is far more nuanced than that, and suggests that it really is just a matter of when, not if, his company can support the load.