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The Business of Passenger Experience

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PaxEx Premium: Digging into the Thales lawsuit claims

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With billions of dollars in contracts at stake perhaps it makes sense that Thales would seek extra help in securing new deals. That it stands accused of failing to pay its partner for that help is less good. That it now also likely faces scrutiny from US and international regulators related to suspicious payment schemes and efforts to influence leaders of foreign airlines is even worse. Welcome to the fun and exciting world of supplier deals in the Middle East.

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PaxEx Premium: More ZTE headaches for ATG connectivity

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The on again, off again drama of Chinese telecom manufacturer ZTE flared up again this week. Reports from the White House suggest that Huawei and ZTE could be the target of a new Executive Order banning the sale of systems from those companies in the United States. It would be invoked under the International Emergency Economic Powers Act, allowing the president to regulate commerce in response to a national emergency. And it could significantly impact the future of Gogo's Air-to-Ground data network, especially the ATG-NG development.

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PaxEx Premium: Gogo Vision Touch–over before it begins

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It launched as Gogo Vision Touch. Delta Air Lines would be the initial customer but plans were in place to expand the offering to other airlines. Those plans still exist in a roundabout way, but it no longer appears that Gogo is involved in the product as Delta carries this wireless IFE solution forward.

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PaxEx Premium: Grounded in the rush for Indian inflight connectivity

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The paperwork is finally submitted: India is ready to get online in the sky. The Ministry of Communications issued the Flight and Maritime Connectivity Rules, 2018 in an official filing on 14 December 2018, codifying the rules around delivery of mobile internet services on aircraft and ships. With the new rules defined service providers and airlines can finally move forward with fitting the planes. So, who will be first??

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PaxEx Premium: Delta dives in to the inflight entertainment OEM market

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Can a massive airline deliver disruption in the inflight entertainment world? Delta Air Lines hopes the answer is yes as its Delta Flight Products (DFP) group formally launches its wireless IFE solution. Can a massive airline deliver disruption in the inflight entertainment world? Delta Air Lines hopes the answer is yes as its Delta Flight Products (DFP) group formally launches its wireless IFE solution. That's bad news for pretty much every other vendor in the inflight entertainment market today.

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PaxEx Premium: Connectivity challenges in Brazil

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Uncertainty around the future of Avianca Brasil is growing as the company faces financial turmoil. Citing an inability to strike a "friendly agreement" for renegotiating aircraft leases the carrier sought protection under Brazilian bankruptcy laws this week. The move comes on the heels of lessors seeking the return of 11 aircraft for non-payment. The potential loss of aircraft is bad for the company and for its passengers, of course. It could also see a long-stalled inflight connectivity deployment finally terminated.

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PaxEx Premium: Challenged to the core

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It was supposed to be a massive shift of market share in the inflight connectivity world. Former Panasonic Avionics executive David Bruner claimed significant numbers of Southwest Airlines aircraft would see the Global Eagle kit uninstalled, replaced with PAC's solution, along with the ongoing line-fit deliveries. Instead Global Eagle is replacing PAC on the small number of 737s that were installed. And that might not even be the largest challenge Panasonic faces today.

In the couple months since PAC's partnership announcement with Inmarsat the company has pushed a two pronged approach to its future business. One one side sits the core competencies of its inflight entertainment business. On the other, driven by many of the new faces in the company's leadership, comes a shift towards a services operation. Both sides face challenges.

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PaxEx Premium: Shipping ATG out to sea

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Air-to-ground connectivity networks do not work over water. The word ground is right there in the name. Not ocean, not sea. Ground. And yet, Deutsche Telekom has its eyes on changing the rules of ATG networking, bringing the technology to some overwater flights to further support Inmarsat's European Aviation Network (EAN) operations. The idea might not be as crazy as it sounds.

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PaxEx Premium: A different Vision for Delta’s IFE

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Last Friday's news of a new wireless IFE offering on Delta's A330neo fleet suggested a high likelihood of the Gogo Vision Touch product expanding beyond the carrier's A220 fleet. New - and unconfirmed - details now suggest another, somewhat unexpected vendor in play.

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PaxEx Premium: Digging in to Global Connectivity Revenues

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A pair of earnings reports last week left open questions about just how many aircraft are generating how much inflight connectivity revenue. Both Gogo and Inmarsat clarified those positions, providing better context around their numbers.

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