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Glen Hauenstein

Paid premium massively displaced upgrades, exactly how Delta wants it to be

3 December 2024 By Seth Miller 3 Comments

Renderings of the new short-haul premium cabin for Delta (image via Delta)

Fifteen years ago Delta Air Lines sold just 6% of its domestic first class seats. Today that number is 75%, and the carrier has plans to keep the paid share high, while still keeping the loyalty program relevant.

This story is about: Delta Air Lines, earnings call, elite status, first class, frequent flier, frequent flyer, Glen Hauenstein, loyalty, Medallion, premium cabin, SkyMiles, upgrade, upgrades Filed Under: Loyalty

Delta pushes product segmentation, punts on Basic Business for now

2 December 2024 By Seth Miller Leave a Comment

The new Premium Select cabin as it will fly on the 767-300s

Market segmentation is all the rage at airlines these days, but can it go too far? How many different versions of an economy class ticket does Delta Air Lines really need?

This story is about: ancillary, ancillary fees, ancillary revenue, basic business, basic economy, BizAv, bundling, business aviation, business class, Delta Air Lines, Delta One, DeltaOne, earnings call, economy class, Glen Hauenstein, premium cabin, premium economy, Premium Select, seating, seats, unbundling, WheelsUp Filed Under: Seats & Cabin

Delta’s AI Play: Higher Fares on the Horizon

22 November 2024 By Seth Miller 1 Comment

A Delta A350 from below (Image via Delta)

As airlines continue to explore the options available to them in the AI world Delta Air Lines believes it has found a competitive advantage – allowing it to charge more for seats on board – thanks to the technology.

This story is about: AI, artificial intelligence, Delta Air Lines, distribution, fare families, fares, Fetcherr, Glen Hauenstein Filed Under: Distribution

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