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SkyMiles

SkyMiles Loyalty: Measured in Credit Cards

30 November 2022 By Seth Miller 4 Comments

Delta's newest A321neo fleet offers a peek into the future of IFE for many other planes in the fleet

It is no secret that US airline loyalty programs drive the bulk of their profits from co-brand credit card relationships. And with Delta Air Lines’ latest decision to remove a key SkyTeam benefit from its members, the program’s transition to a credit card loyalty offering is arguably complete.

This story is about: ancillary revenue, co-brand, cobrand, Delta Air Lines, elite status, frequent flier, frequent flyer, Lounge, lounges, SkyClub, SkyMiles, SkyTeam Filed Under: Loyalty

Delta Air Lines extends Medallion status another year

27 July 2021 By Seth Miller 4 Comments

Got Status?

For Delta Air Lines’ SkyMiles Medallion members, that status just extended another year. The carrier announced today that member status for the 2022 program year will not be lower than it was in 2021. This is the second consecutive year the carrier chose to extend status in its frequent flyer program.

This story is about: Delta Air Lines, elite status, frequent flier, frequent flyer, loyalty, Medallion, SkyMiles Filed Under: Loyalty

Shifting the spread on loyalty earn and burn

3 November 2020 By Seth Miller 3 Comments

We know that overall passenger numbers are, for very good reason, down massively. But airlines have relied on their loyalty programs to provide a significant, and perhaps more importantly steady, stream of revenue for the operations. So, as the airlines use those programs to collateralize billions of dollars in new financing, it is worth considering if that revenue flow is as reliable as airlines (and debt holders) hope it can be.

This story is about: AAdvantage, American Airlines, Delta Air Lines, frequent flier, frequent flyer, loyalty, MileagePlus, points, Rapid Rewards, SkyMiles, Southwest Airlines, United Airlines Filed Under: Loyalty

Delta Air Lines makes most domestic SkyMiles awards fully flexible

22 September 2020 By Seth Miller Leave a Comment

As the US carriers continue to tweak their new “no change fees” policies Delta Air Lines made a major move for its SkyMiles members. Effective immediately most domestic SkyMiles awards will be fee-free for changes or cancellation. SkyMiles rewards are now a spectacularly flexible method for booking travel on Delta Air Lines.

This story is about: ancillary fees, award, awards, Delta Air Lines, fees, frequent flier, frequent flyer, loyalty, points, rewards, SkyMiles Filed Under: Loyalty

Delta, United extend elite status by a year, adjust other benefits

6 April 2020 By Seth Miller 2 Comments

Frequent flyers at two of the world’s largest airlines received a  reprieve over the weekend. Delta Air Lines and United Airlines announced major changes to their loyalty program, extended previously earned elite status and other benefits. The moves are dramatic, affecting millions of program members. [A]s coronavirus continues to dramatically impact travel across the globe, […]

This story is about: ancillary, ancillary fees, ancillary revenue, co-brand, cobrand, COVID-19, credit card, credit cards, Delta Air Lines, elite status, frequent flier, frequent flyer, Lounge, lounges, loyalty, Medallion, MileagePlus, SkyMiles, subscription, United Airlines Filed Under: Loyalty

SkyMiles earn rates for LATAM flights now available

23 March 2020 By Seth Miller 2 Comments

A LATAM 787 (CC-BGD) at JFK. Image via Jason Rabinowitz https://twitter.com/airlineflyer

Looking to earn Delta SkyMiles on a LATAM-operated flight? The two carriers announced at the end of February that earning reciprocity would launch on 1 April 2020 but offered no other details. Now the earning chart is finally available.

This story is about: Delta Air Lines, elite status, frequent flier, frequent flyer, LATAM, Medallion, points, SkyMiles Filed Under: Loyalty

Delta seeks subscription success with SkyMiles Select

17 October 2019 By Seth Miller 1 Comment

Is it a new, lower elite tier that passengers can just buy outright, a threat to the co-branded credit card cash cow that drives so much of the airline’s profits, or just another way to get passengers to pay up for services at a margin far beyond their hard costs? Probably a bit of all three and then some.

This story is about: Delta Air Lines, elite status, frequent flier, frequent flyer, loyalty, priority boarding, SkyMiles, SkyMiles Select, subscription Filed Under: Loyalty

Delta’s upgrade efforts continues to spread

15 July 2019 By Seth Miller 3 Comments

Want a first class seat on Delta? Join the many, many passengers who are paying more to sit there.

Delta Air Lines is selling more upgrades than ever, which is both good news and bad news for the SkyMiles loyalty program. But probably more good than bad.

This story is about: Delta Air Lines, earnings call, frequent flier, frequent flyer, GDS, loyalty, OTA, OTAs, SkyMiles, upgrade, upgrades Filed Under: Distribution, Loyalty

Delta aims to extend loyalty with "Reclaim my Status" program

8 May 2019 By Seth Miller Leave a Comment

Keeping a customer engaged with a loyalty program after a major life event can be challenging. Delta SkyMiles joins the ranks of airlines with a formal program for such, launching the “Reclaim My Status” challenge offer.

This story is about: Delta Air Lines, elite status, frequent flier, frequent flyer, loyalty, Medallion, SkyMiles Filed Under: Loyalty

Major expansion coming for Delta Premium Select

13 July 2018 By Seth Miller Leave a Comment

The new Premium Select cabin on Delta's A350

Passengers won’t pay for more space on planes. This is the commonly accepted mantra and driving logic behind the ongoing “densification” efforts to squeeze more seats onto planes. And, for the most part, that’s proven true. A growing subset of travelers are, however, willing to pay more. Delta Air Lines’ Premium Select will expand across the widebody fleet to capture even more of that revenue.

This story is about: award, awards, Delta, Delta Air Lines, Delta One, DeltaOne, frequent flier, frequent flyer, points, premium cabin, premium economy, Premium Select, SkyMiles, upgrade, upgrades Filed Under: Loyalty, Seats & Cabin

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