The Business of Passenger Experience
Today's announcement of Garuda's deal with Inmarsat to fit its full fleet with Global Xpress for inflight connectivity came as a surprise to many in the industry. Notable among them, the other vendors still expecting the RFP process to begin in earnest. Was this announcement premature??
Global Eagle took Albatross One, its flying testbed, on a field trip to Canada last week and the results proved incredibly positive. The inflight connectivity provider partnered with satellite-operator Telesat to deliver data across the Phase 1 Low Earth Orbit (LEO) satellite and geostationary Anik F3 using a common on-board antenna from Qest and modem from Gilat. The test flight proved that transitions from the GEO satellite to LEO and back can work on the company's gimbal-mount Ka-band antenna solution. During inflight testing, the team successfully demonstrated industry-leading data upload speeds from the aircraft, engaged in uninterrupted video chatting and movie streaming, and experienced the lowest latency of any satellite connection to date.
The test flights are the latest step in Global Eagle's efforts to position itself as a technology leader in the inflight connectivity world. Company executives have talked up the new constellation since the test satellite launched at the beginning of 2018. During the recent APEX EXPO in Boston LEO connectivity was a frequent topic of conversation. For Alexis Steinman, SVP Aviation Solutions, there is no subtlety in the company's plans: "We are betting big on LEO." With this latest successful test expect that bet to continue to grow.
Spicejet took delivery of its first 737 MAX aircraft today, ushering in an era of growth and modernization for the carrier’s fleet. The aircraft also include Inmarsat’s Global Xpress (GX) inflight wifi connectivity solution on board. The kit remains inactive, pending regulatory approval but multiple carriers now sit poised to connect passengers once that moment arrives.
Lufthansa Technik recently performed the first major connectivity modifications on Boeing 737 MAX 8 aircraft. Neither LHT nor the airline will confirm the customer involved but PaxEx.Aero research suggests it is the Global Eagle kit on flyDubai’s A6-MAX frame.
It was one of the worst kept secrets in the inflight connectivity world. Now it is no longer a secret. Air France finally confirmed that its single-aisle fleet will carry the Global Eagle Ku-band satellite system for its on board wifi service. The service will operate in partnership with French telecom carrier Orange.
Flights in the Great White North will be a bit more entertaining this winter. Global Eagle announced Canadian North Airlines as the launch customer for its Airconnect Go portable streaming IFE solution. Installations will begin
The annual APEX EXPO is less than 24 hours away and anticipation for this year’s event is high. Many suppliers are promising big new throughout the week. In the inflight connectivity world it remains to be seen if anything will top the Panasonic Avionics/Inmarsat announcement from last week. Of course new order announcements are anticipated and will likely be big news. But what additional news will develop during the week?
More games means more options for travelers. And the variety here is strong. Plus the company is delivering across verticals, helping on the cost side of the operation. Will Monopoly really score with travelers??
“Inflight connectivity doesn’t just create revenue, it could save the airline industry US$15bn a year.”
That’s a bold claim from Inmarsat and the research it commissioned from the London School of Economics (LSE). Much of the savings comes from better weather forecasting and the associated effects: reducing delays and fuel burn. Part of the forecast savings comes from predictive maintenance opportunities, allowing the plane to track its own performance and use on-board connectivity solutions to report back to headquarters when operations are less than nominal. The so-called Internet of Things for Aviation (IoT/A) has long been held up as the financial savior of the connectivity platforms, delivering the necessary financial support to justify installations. What will it take to realize the $3-46bn in annual savings the research revealed? A lot of work, and it is unclear which connectivity vendors are truly committed to that effort.
Airlines in India could be online as soon as October. The legal wrangling is approaching its final phase, after which Jet Airways and Global Eagle are expected to be the first to activate satellite-based inflight connectivity services.
