The Business of Passenger Experience
It launched as Gogo Vision Touch. Delta Air Lines would be the initial customer but plans were in place to expand the offering to other airlines. Those plans still exist in a roundabout way, but it no longer appears that Gogo is involved in the product as Delta carries this wireless IFE solution forward.
Singapore Airlines pressed its latest A350 configuration into service this week. Adelaide is the first destination to see the mid-haul plane and its new Thales AVANT entertainment and Inmarsat GX connectivity systems on board.
The paperwork is finally submitted: India is ready to get online in the sky. The Ministry of Communications issued the Flight and Maritime Connectivity Rules, 2018 in an official filing on 14 December 2018, codifying the rules around delivery of mobile internet services on aircraft and ships. With the new rules defined service providers and airlines can finally move forward with fitting the planes. So, who will be first??
Airline passengers in Canada will soon have some basic rights codified by the Canadian Transportation Agency. But don’t get too excited about the potential for payouts on your next delayed flight. While that is possible in some circumstances the CTA’s approach ensures that airlines are protected from paying under a wide range of conditions.
Can $75 million in loans and direct investment save WOW Air? That’s the amount Indigo Partners appears set to invest, with a lot of strings attached. Interim cuts might keep the carrier alive while it waits to learn of its future.
Airlines transferring funds via blockchain? Turns out this is not a far-fetched, future vision. It is reality today thanks to a cryptocurrency known as the IATA Coin.
Can a massive airline deliver disruption in the inflight entertainment world? Delta Air Lines hopes the answer is yes as its Delta Flight Products (DFP) group formally launches its wireless IFE solution. Can a massive airline deliver disruption in the inflight entertainment world? Delta Air Lines hopes the answer is yes as its Delta Flight Products (DFP) group formally launches its wireless IFE solution. That's bad news for pretty much every other vendor in the inflight entertainment market today.
Uncertainty around the future of Avianca Brasil is growing as the company faces financial turmoil. Citing an inability to strike a "friendly agreement" for renegotiating aircraft leases the carrier sought protection under Brazilian bankruptcy laws this week. The move comes on the heels of lessors seeking the return of 11 aircraft for non-payment. The potential loss of aircraft is bad for the company and for its passengers, of course. It could also see a long-stalled inflight connectivity deployment finally terminated.
Delta passengers get to learn a new boarding process starting in January. The carrier announced a revised, “Branded Boarding” process today, aiming to “create a consistent, clear experience from booking to on board” as well as minimize crowding at the gate.
Cautious but confident, Gogo issued a report this morning declaring success in mitigating the deicing fluid issues on its 2Ku inflight wifi antenna hardware. More than 2,600 potential deicing events showed zero affected aircraft so far this winter.
