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Ground Services

British Airways opens revamped lounge in Seattle

21 February 2025 By Seth Miller Leave a Comment

The new self-serve buffet area, and plenty of seating, at British AIrways' Seattle lounge (image via British Airways)

The British Airways lounge in Seattle is open once again, following an extensive refurbishment.

This story is about: British Airways, Calum Laming, elite status, frequent flier, frequent flyer, Lounge, lounges, SEA, Seattle Filed Under: Ground Services

Robot now serving up snacks in Barcelona

31 January 2025 By Seth Miller Leave a Comment

A robotic arm in the middle of a small restaurant kiosk

Interested in getting a pre-made sandwich at the airport but concerned that you might need to take the box off the shelf yourself? Head to Barcelona where a robot can help.

This story is about: automation, Barcelona, BCN, dining Filed Under: Ground Services

JetBlue’s Premium Credit Card is Here

29 January 2025 By Seth Miller Leave a Comment

Silver and grey credit card with jetBlue on it.

The easiest way to access JetBlue’s planned lounges in Boston and New York City (JFK) will be via the carrier’s newly announced premium credit card, issued in partnership with Barclays US. But is it worth the $499 annual fee?

This story is about: ancillary, ancillary fees, ancillary revenue, Barclays, cobrand, credit card, credit cards, elite status, frequent flier, frequent flyer, Global Entry, JetBlue, Lounge, lounges, loyalty, Mosaic, Paisly, PreCheck, Priority Pass Filed Under: Ground Services, Loyalty

JetBlue launches lounges in premium push

19 September 2024 By Seth Miller Leave a Comment

Sleep time in the new Mint Suites should be plenty comfortable

JetBlue spent the better part of the past decade arguing its on-board premium experience was so good it made travelers forget about the lack of a lounge on the ground. That changes late next year.

This story is about: BOS, Boston, business class, co-brand, cobrand, credit card, credit cards, elite status, frequent flier, frequent flyer, JetBlue, JFK Airport, Lounge, lounges, Marty St. George, Mint, Mosaic, New York City, TATL, transatlantic Filed Under: Ground Services, Loyalty

REAL ID 2025 deadline might really be real

12 September 2024 By Seth Miller Leave a Comment

Nearly 20 years after the passage of the REAL ID Act, and following multiple postponements of its implementation for air travel, the US Department of Homeland Security wants to finally implement the rule. Eventually.

This story is about: Department of Homeland Security, DHS, REAL ID, security, Transportation Security Administration, TSA Filed Under: Ground Services

JFK T6 plans smoother passenger flows, better shopping to improve travel experience

20 May 2024 By Seth Miller Leave a Comment

Rendering of the new JFK T6 interior (image via Vantage Airport Group)

Building a new terminal at JFK is no easy task. Sammy Patel, VP Commercial for Vantage Group, recently shared some details about those challenges, and how the company is overcoming them.

This story is about: Aviation Festival Americas, JetBlue, JFK, JFK Airport, Lufthansa Group, terminal, terminals, Vantage Group Filed Under: Ground Services

Dubai announces (again) grand plans for Al Maktoum International Airport

28 April 2024 By Seth Miller 1 Comment

Rendering of the new Al Maktoum International Airport at Dubai World Central (image via Government of Dubai Media Office)

Dubai authorities approved the construction of a new terminal at Al Maktoum International Airport (a/k/a Dubai World Central). Again. Maybe it’ll exist in a decade.

This story is about: aerotropolis, Al Maktoum International Airport, Dubai, Dubai World Central, DWC, DXB, Emirates, flydubai, Hyperloop, Russia, terminal Filed Under: Ground Services

Apps to boost US border crossing experience

20 September 2023 By Seth Miller 3 Comments

Travelers entering the United States will soon have an expanded array of digital solutions to help smooth the border crossing experience, improving the travel experience for US citizens and foreign visitors alike.

This story is about: APEXEXPO, APEXEXPO23, CBP, Customs and Border Protection, FTEGlobal23, GlobalEXPO, GlobalEXPO23, immigration Filed Under: Ground Services

Spafax launches AdConnect targeted advertising marketplace

20 September 2023 By Seth Miller Leave a Comment

The newly released Spafax AdConnect marketplace aims to bridge the gap between airlines and advertisers in a way that addresses the unique challenges of air world.

This story is about: AdConnect, advertising, APEXEXPO, APEXEXPO23, FTEGlobal23, GlobalEXPO, GlobalEXPO23, IFE, IFEC, in-flight entertainment, inflight entertainment, Spafax Filed Under: Ground Services, IFEC

NetForecast launches QMap network monitoring for ground ops

19 September 2023 By Seth Miller Leave a Comment

Network performance on the ground might be even more important for airline operaions than in the air. QMap from NetForecast allows airlines to monitor and report, from an easy-to-deploy SaaS platform.

This story is about: APEXEXPO, APEXEXPO23, FTEGlobal23, GlobalEXPO, GlobalEXPO23, NetForecast, QMap, QoE, QOS, Quality of Experience, Rebecca Wetzel Filed Under: Ground Services

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