Peace is possible between the airlines and GDS platforms! Air France/KLM and Amedeus agreed to waive distribution fees in some cases, benefiting passengers in the near term. But it is the longer term plans around NDC content distribution that hold real potential for an improved passenger experience.
KLM
More, better and cheaper wifi in the sky!
More planes are flying with wifi than ever before. Added bonus: It is generally more useful and cheaper, too! Some great data out in the 2018 edition of the Routehappy wifi report, released this week.
KLM’s bot play: Automating Social Media
KLM wants to improve response times on its social media engagements. AI-powered bots are the next step in that effort, with the company unleashing the services to engage with consumers unsupervised.
Basic Economy goes global on Delta
Market “segmentation” revenue is growing faster than ever at Delta and the carrier plans to maintain that pace. Basic Economy on a global scale is the next step on that path.
Put another way: Get ready to pay more for less everywhere you fly.