The Business of Passenger Experience
It is just one small line inserted into today's Viasat earnings notes, "... total next-generation IFC system installations to around 200 aircraft across eight commercial airlines." The 200 number is nice, but the eight is more significant.
Just how many aircraft carry inflight connectivity hardware? And which kit?? A pair of announcements this week gives greater insight into which kit is where and how the market is shifting, rapidly in some cases. Not that installation number 1000 matters more than number 999, of course. Yet somehow it does. Just a little.
When senior airline executives are willing to trash their vendors in public that's usually bad news for everyone involved. Welcome to the inflight connectivity world, where airlines are almost as unhappy as the passengers struggling to stay online in the sky. Alas, only part of that frustration is grounded in reality.
It worked, exactly as advertised. That was the main takeaway from last week’s media demo flight of the new SAS high-speed inflight internet service on the carrier’s single-aisle fleet. The part where it is free for many passengers is great news, too.
More planes are flying with wifi than ever before. Added bonus: It is generally more useful and cheaper, too! Some great data out in the 2018 edition of the Routehappy wifi report, released this week.
Not a chance. You’ll never see inflight connectivity on a Ryanair plane. Unless, of course, it is free and passengers’ buying patterns shift. Michael O’Leary leaves the door open to some interesting possibilities.
Passengers on SAS and Finnair will get internet service on European routes starting next year. Both carriers committed to service from ViaSat with installations beginning in mid-2017.
