Travel companies (along with nearly everyone else) have spent the past several years talking up how important and valuable the data they collect about passengers is. This week two of them saw huge penalties announced for failing to protect that data. Big rewards availalbe down the line, but big risks along the way.
Norwegian drops Vegas service. Again.
Norwegian will not fly its 787s from London to Las Vegas this winter. That is one of a dozen routes affected in the latest long-haul LCC shakeup.
PaxEx Update: 2019-07-05
Welcome to the PaxEx Update for 5 July 2019, bringing you biggest headlines on what’s changed for passenger experience in the past week.
Mosaics Matter More: JetBlue trials improved IROPs benefits for elites
JetBlue will trial a new benefit for its TrueBlue Mosaic members this summer. Mosaic passengers on flights delayed two hours or more will receive a meal voucher at the airport to help ease the pain of the wait. Crew members were informed of the new program in an internal message this week.
Inmarsat scores high-speed polar coverage with new GX satellites
Inmarsat continues its GX network expansion plans, announcing another pair of payloads to deliver high speed service in the Arctic region.
Deutsche Telekom introduces flat-rate pricing for inflight wifi
Last Fall Deutsche Telekom promised an integrated billing solution that would give its mobile phone customers easier access to the inflight connectivity solution on more than 200 Lufthansa Group aircraft. As of this week that promise is fulfilled. Customers subscribing to the new “Inflight Europa Flat” add-on package on their cell phone plan now receive seamless access to wifi on board the Group’s A320 family of planes.
Delta upgrades long-haul economy dining experience
Departure cocktails and mix-and-match choices are common features of premium cabin dining. Delta Air Lines is extending those concepts to its economy class passengers starting this November in a major shake-up for its meal service.
ThinKom, Telesat reach LEO link milestone
ThinKom’s new Ka2517 aero satcom antenna is the latest to prove its viability for mixed orbit satellite constellations. The company successfully tested with the Telesat Phase 1 LEO satellite from June 10-14 at Telesat’s Allan Park facility in Ontario, Canada.
PaxEx Premium: LEO Link Success
The market for antennae with a proven track record of successful connections to LEO satellite constellations continues to grow. This week's news brings another Ka-band supplier into the fold.
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United expands stroopwafel catering
United Airlines has heard the stroopwafel pleas. After removing the Dutch treat from its cabins in mid-2018 the carrier reintroduced them in a limited fashion earlier this year. As of 1 July 2019, however, the snacks will be available for economy class passengers on every domestic flight, regardless of departure time.