Ready to earn 5x points on your next flight? Spirit Airlines is the latest carrier to use its loyalty program as an enticement to get people thinking about travel again.
But that doesn’t necessarily make it a good idea.
The Business of Passenger Experience
How can you make the loyalty program more relevant for the travelers slowly returning to the skies over North America? Points and travel are not a compelling as they were last year, but American Airlines is hoping that its AAdvantage members will consider spending some of their account balance to gain a bit of extra comfort and privacy during their travel day through the Five Star Services program.
American Airlines and JetBlue are to launch a “strategic partnership” in Boston and the New York City area, aligning flights and loyalty program benefits to boost their recovery. It reads well in the press release, but how it evoloves in practice is very much up in the air, with few details available from either side.
Air Canada is ready to start pulling more passengers out of their homes and back to the skies. The carrier announced a half-price sale for its Aeroplan loyalty program members today to help drive those bookings. The sale is a cap stone to a strong earnings promotion effort the company ran in recent weeks.
United Airlines will secure an additional $5 billion in funding by taking a loan against the MileagePlus loyalty program. The company announced the plans Monday morning as part of an update to its liquidity position. With the loan, and other CARES Act funds, the company anticipates approximately $17 billion in liquidity by September 2020.
JetBlue waited longer than most to announce plans for its TrueBlue loyalty program in the wake of the coronavirus groundings. But it appears the carrier used that time wisely. With its announcement today JetBlue draws on similar actions from many other carriers but pulls them together in a package that might deliver outsized value to its members.