PaxEx.Aero

The Business of Passenger Experience

Air France

Epic Troubles: Satellite failure slashes inflight wifi capacity

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What happens when gigabits of capacity goes offline? Passengers and inflight connectivity providers alike are about to find out. Intelsat 29e, the first of the Epic Ku-band High Throughput Satellites, suffered a fuel leak on 7 April 2019, followed by a second issue on 9 April. The satellite is in "safe mode" meaning all customer-facing services are disabled as the operator seeks to address the problems. This represents a significant hit to Ku-band capacity over the Americas and the North Atlantic Ocean.

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PaxEx Premium: Executive Shuffle

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Work as a senior executive in the inflight entertainment and connectivity business can be a fragile position. As the companies in the space continue to come up short on consistent and stable profits the likelihood of a sudden shift remains very real. Reports in to PaxEx.Aero suggest that just such a shift is underway at one of the leading providers in this segment.

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PaxEx Premium: Easing the 2Ku backlog

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Some good news for Gogo and its 2Ku airline customers as it reaches closure on an outstanding maintenance issue. This should ease the backlog as additional aircraft can once again be installed for three airline customers.

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Norwegian upgrades European wifi with a Freemium play

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Short on the heels of announcing its long-haul fleet is getting new and better inflight wifi service Norwegian is also upgrading the legacy installs with a new, faster offering, though higher speed options carry a charge.

Digging in to Global Connectivity Revenues

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A pair of recent earnings reports left open questions about just how many aircraft are generating how much inflight connectivity revenue. Both Gogo and Inmarsat clarified those positions, providing better context around their numbers.

Now more exclusive: Delta pares back SkyClub access

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The balance between crowded airport lounges and the incremental revenue realized from selling access reached a tipping point for Delta Air Lines. Effective immediately the carrier no longer sells single visit passes. Annual membership costs will also increase in 2019.