The Business of Passenger Experience
When senior airline executives are willing to trash their vendors in public that's usually bad news for everyone involved. Welcome to the inflight connectivity world, where airlines are almost as unhappy as the passengers struggling to stay online in the sky. Alas, only part of that frustration is grounded in reality.
One lucky 737 MAX 8 BBJ customer will soon be flying with the newest triband connectivity radome available in the business aviation market. The sleek tailmount kit is the latest from Technik’s in-house innovation team, part of a transition the company is making towards developing more cool systems rather than just installing those designed by other companies.
Demand for the Inmarsat EAN inflight connectivity product in the business aviation market is no surprise. And now the company is ready to deliver. The high-speed hybrid connectivity service will be availalbe to the BizAv market starting in January 2019.
Looking for some quality misinformation about the current state of the inflight connectivity market? A recent marketing video from Inmarsat is a great place to start, assuming you don’t mind a whole lot of misleading details and partial truths.
As Alaska Airilnes shifts its aircraft to Gogo's 2Ku offering passengers will see increased bandwidth, hopefully driving an increase in the number online. But a change in the way the product is priced could throw a wrench in those plans.
It worked, exactly as advertised. That was the main takeaway from last week’s media demo flight of the new SAS high-speed inflight internet service on the carrier’s single-aisle fleet. The part where it is free for many passengers is great news, too.
Processing more aircraft performance data faster means cost savings for airlines and a better ride for passengers. Norwegian and Astronics teamed up to deliver content to pilots’ tablets through a streaming solution that improves data processing both in real-time and over the long term. It also demonstrates a potential weakness in long-bandied plans for broader use of inflight wifi connectivity for aircraft operations data.
Sticky 2Ku antennae will cost Gogo north of $25mm to repair or replace, and that's not the only challenge new CEO Oak Thorne faced as he presented his first quarterly earnings call for the inflight connectivity provider.
New seats, new screens and more live television took flight one JetBlue this week. The first of the restyled A320 planes is now in service, delivering upgraded amenities. And 12 extra seats on board.
The newest delivery to Alaska Airlines entered service last week with a special addition on board. Ship N927VA, an A321neo, is now flying throughout the Alaska Airlines network with Gogo’s 2Ku inflight internet service installed. This is the first Alaska Airlines aircraft to operate with the kit.
