The Business of Passenger Experience
As inflight connectivity products mature and consumers become familiar with the offerings the expectation from suppliers is that they will pay more for the services more often. Just how long that maturation process takes remains an interesting question, however. The latest report from Inmarsat adds more data to consider on this front, but few solid answers.
That Delta Air Lines will stop flying to Singapore is not much of a surprise. The timing – before Delta fully shifts Tokyo operations to Haneda early next year – is slightly less expected.
A comment attributed to a UK-focused manager for China Southern touched off a flurry of potential outcomes regarding the future of the 737 MAX. Did the carrier decide to wipe its order book clean of the type?
The most punctual airline in the United States is facing a pair of notable delays affecting the company’s revenue. Hawaiian Airlines detailed the impact of aircraft delivery issues and new fare products that did not arrive on time.
United Airlines wants to let its first class passengers pre-select meals on domestic flights. The carrier is in the early stages of a trial to deliver this improvement to its travelers, with the first test flight to occur on Wednesday, July 31.
Air France will add sixty A220-300 aircraft to its fleet from September 2021. The planes will replace the carrier’s aging A318 and A319 aircraft. The carrier also announced plans to fully retire its fleet of ten A380s by 2022.
JetBlue realized $33 per passenger in ancillary revenue last quarter, an all-time record for the carrier. But the company is not resting on that accomplishment. Rather, JetBlue sees significant opportunities for further growth with more unbundling (and rebundling) of fares.
Chalk up another successful test of an electronically steered antenna (ESA) against a low earth orbit (LEO) satellite. This time around the Kymeta u7 ESA repeatedly established reliable connectivity with Kepler’s two demonstration satellites.
The latest inflight entertainment content partnership comes from Delta Air Lines and Hulu. The carrier will offer some Hulu original content beginning in August across its fleet of more than 700 aircraft with embedded IFE screens at the seat.
United Airlines announced a partnership with CLEAR this week, expanding its participation in the biometric security screening program. The carrier will make a strategic investment in the company, including the addition or expansion of CLEAR locations at the carrier’s US hub airports.
